It's kinda like the Energizer bunny isn't it? Hope this truly is the end. You have suffered enough in my opinion.

Speaking of the Energizer Bunny, I hear he was just arrested... Yep. Charged with battery. (sorry, I had to!)

Man, what an incredibly insanse experience, Scott. Makes for great conversation, though, doesn't it?

On the cable note, I've been very pleased with mine. Always up, never down, lightning fast. :)

Glad it's all working out for you, man.

Your three part saga was very interesting, though not quite up to a Star Wars trilogy. Note to Jay Jones on the joke....*groan*. *LOL* pretty good for a bad joke.

dude, don't tell me this! I just hooked up verizon DSL at work (easier doing that than having to explain a cable installation guy to the bossman ;-) ) Ah well, goodie for your cable...I'm sure you love it (I love mine at home)

Scott,

I'm sorry to hear about your DSL problems. It is you man, not Verizon. My Verizon DSL works just fine. Ok, I'll get a real estate agent to find you a home in another City or possibly another State.

Verizon tech support sucks big time.
It is subcontracted to an organization
of idiots to save the corporation money, so big executives can got
a big bonus each year.
I am not up and running yet...its been
three days. tech support said it was
by Dish Network system causing
problems though Dish is NOT connected to phone lines, Yeah, right.
Gee maybe Iraq is screwing up dsl!

Verizon Sucks!!!,

I moved to another apartment 2 weeks ago and my dsl service is not active, yet!!!!.

I reported this situation to technical support and they are saying that their "Engineers" need 36 hours to check why I'm not getting the service.

I've speak about three weeks just trying to get my DSL order to be accepted by their system. I'm ready to go the cable modem route instead...

I agree, Verizon sucks. I have been on hold for 1:15:00. Cable, here I come!

Well it seems we have had similar problems. I have only been connected with Verizon DSL for 14 days and out of those 14 days it has worked well for one day!!!! After countless hours on the phone with tech support, and 3 days off work waiting for someone to show up that never did, and hearing more lies than a politician can come up with, I finally got mad enough to tell them it was their turn to work around my schedule. No it still isn't fixed and working properly! My DIAL-UP was faster than this DSL connection, and at least with dial up, if I got booted, rest assured I could reconnect right away. This thing takes hours, if at all.I am completely disgusted with Verizon and am considering switching everything including my home phone service. This "first month free" has cost me about $360.00 in lost wages sitting here all day long waiting for them to come through on their "guarantees".... So much for the free part. I'm beginning to think it would be cheaper to have the cable company run cable out to my house and connect with road runner....

Take it from a guy who has been a Comcast broadband customer for 2 years and a cable customer for much longer. Comcast support sucks too, you just won't find out how bad they are until you need something fixed.

I anxiously await your first Comcast sux post...

Verizon absolutely sucks. I got my DSL installed yesterday and it worked for all of 45 minutes. When I connected it, other phone jacks in the house would not give out a dial tone to the phone (only one that would work is in the kitchen). But if you are in the Verizon area formerly known as GTE this should no surprise. A shitty network can not hide behind a new brand name. As some companies adopt popular songs as part of their ad campaigns, Verizon/GTE needs to adopt "Communication Breakdown," by Led Zeppelin. Oh and they too tried to offer me dial up service too. Yes, WHAT KIND OF SHIT IS THAT? I can empathize with ya Scott!

Dial up service? Boy, talk about a salesperson! How desperate is that?

I am not exactly with Verizon DSL. I am using the august.net providers here in texas, but I have to have verizon install the DSL line. I called verizon on the 3rd of march 2003, and they said it should be up within a few days. Days rolling on by... I call them, they appologize for the wait. It will be up in the next few days.

Many more days roll by. It's nearing the 20th of march now. I am called and told that my order was on hold and they appoligized and my line should be up on the 24th of march. The 24th comes, and I am very excited. I am using my 56k, then suddenly it goes dead. I check the phone line. There is no dial tone, the line is open. I make contact with verizon the next day on my mobile(verizon serviced ironically). They tell me there is no problem with the phone service. I wasn't even supposed to be dealing with the phone service! I was supposed to have a damn DSL line installed and be done with it while I utilized august.net's bandwith! Well, I called them again the next day, and I actually got through to someone... because three days later, my phone line is working, and I am told that my DSL is now working as well.

It turns out that my DSL is not working on the 26th... I e-mail august... explain my problems and the tech guy tells me that I need to open a trouble ticket with verizon asking them to confirm that I had ordered ATM service with verizon instead of frame relay. On that day... the 3rd, I made a fuss about making sure it was ATM that I was ordering.

I talk to a verizon tech late that night, and he ends up telling me that I am using frame relay service... and this pisses me off incredibly. He tells me to contact the sales department to cancel my line and reorder a new one, because that is the only way it can be fixed.

It is now the 27th. I called verizon today, and I am told that ATM dsl line service is being REFUSED to me. They do not have the equipment to support this, and i am refused from having it. I must settle with frame relay.

I have contacted august.net and instead of being able to use their juicy bandwith(august.net is a great dallas based company, with amazing customer service. 5/5 stars everywhere), I am stuck having to compromise and figure out if I can use the august service with the frame relay that I am 'restricted' to. This will probably result in MUCH reduced speeds than what I was originally intended to pay for.

It is the 27th now, and I still have no DSL. I have been without my DSL from since the near end of february. I originally had no view on verizon... but I now find they are an evil company, and I wish I was able to find something better. My only options for dsl line were Southwestern Bell, and Verizon(originally Bell South). And I hear all of the 'bells' are equally as bad.

Pray for me! I need my DSL back!

Ordered DSL last Wednesday, got the stuff on Friday and hooked it all up Saturday. Every thing is working great - so far. The phones even work while surfing as advertised. I'm in south Jersey if that has anything to do with it. Hopefully I won't be coming back to this forum to write some bad stuff. Good luck to everyone with their DSL experience.

I have SOOO many terrible experiences with Verizon I'm not sure which one to share. But i like the one where no one could find the DSL account to Cancel (which by the way was provisioned incorrectly in the first place and took OVER 2 months to get provisioned correctly)
So - we kept getting billed for an account - which when I called no one could find. I am in Hawaai - for two months every other day I was on the phone with over 25 different people to get this resolved.
Who do I charge for my time?

I had a great experience with Verizon. I know nothing about the PC. I ordered DSL and I got my package within a day or two. Hooked it up with no problems. It was as easy as 1 2 3. I also ordered a wireless network. had a few questions with the wireless network, which they also support. There technical people were great and very knowledgeable. I'm a very satisfied customer.

Well it is some what reassuring to know that I'm not the only one Verizons jerks around. We got DSL from them in December. Since then, I've probably spent close to 30 hours on the phone waiting for/talking with tech support. The latest problems revolve around my personal web space. (I can't even access it at the moment.) Evidently, 'that is a value added service that they don't support' - huh? I would drop them in a minute if I could find someone, anyone, who could provide me with high speed internet service without making me absolutely nuts.

U are a jack ass cable sucks i had cable and dsl with cable it sucks in the day too many people over one line causes incrdible lagging dsl is a personal line cable lets neighbors into your private files my next door neighboor new about my porn stash and dsl is way more reliable and she asked u if u wanted dial up incase u carry a laptop and u wanna go online anywhere u go like when u visit ur wifes annoying relatives who dont have cable internet numb nuts so think b4 u talk shit verizon and dsl rules i have basic dsl and run 746kbps all day u run 450kbps in the day and faster after midnight i think i will take my chances on dsl

It is NOT you. I moved recently and tried to have my DSL transferred, it took about 3 weeks to finally get it up and running, it only worked for about a week, and it's been problem after problem ever since. The worst part is every time I call and they
"document" something, it somehow disappears from their system. They also for some reason, can't update my address, they sent me a new modem to my old address, after I stressed to send it to my current address. Now I'm having a hard time returning the modem since I do not live there anymore. It seems to be going from a bad situation to a worse situation daily.

ADAM UR A FUCKEN MORON. MY CABLE RUNS AT 1.5 ALL THE FUCKEN TIME . NEVER LAGGS AND NO ONE KNOWS WHAT I HAVE. SUCK A FUCKEN NUT. FUCK VERIZON THEY DO SUCK.

BY THE WAY I AM A 2 YEAR CABLE SUBSCRIBER. FROM THE DAY THEY INSTALLED MY CALBE I HAVE NEVER SEEN OR TALKED 2 THEM EVER AGAIN.

OH I UNDERSTAND SOME PEOPLE HAVE 2 GET DSL. IF U HAVE 2, GET IT FROM ATT (YES THEY DO DSL NOW CHECK THEIR SITE) BECAUSE VERISON SUCKS DICK.

A little Haiku for you:

Verizon is the
Anti-Christ. DSL sucks.
Comcast saves the day!

Hello Guys,

I am a DSL rep, read my comments on the previous section "To Hell with Verizon Part II"

You'll get a kick out of it.

Also, to add to the chaos, we (reps) are now getting commisions based on the FEWER people we cancel. So, now try cancelling your service !! HAHAHAH !

Please read the previous section.

Toni

VERIZON DSL SUCKS.

God help anyone dealing with this company! We get nothing but the runaround and pass the buck so much here it's a wonder anything ever gets done at all.

Well at least you have some kind of high-speed Internet available!

I certainly do not live in a totally rural area and I live quite near the CO. I've beed trying to get high speed for over 4 years! Verizon has no plans to install DSL in my area.

Our cable company is Adelphia. Hell will freeze over before those corrupt bastards ever provide Internet access.

What's left? Satellite? What a joke! I want to pay $70/month and all the install fees for dometning that wont support VPN and only provides 60K up.

Thanks, Scott, for saving me the time to write the article that I was about to write this evening. After having Earthlink DSL for two years which worked pretty well, having a throughput of about 600 kbps, I dumped them to save $20 a month with Verizon. The install was around 21 days late, and my top download speed was about 140 kbps. After about 10 calls to Verizon CS (I never had a wait for less than 30 minutes), their bottom line was, "we make no guarantees for anything." No joke, they really said that.

I called Comcast last night, and this morning at 8:30 they installed digital cable (I was also happy with my Dish Network...) and a cable modem. My throughput is now 1726 kbps. I called Comcast CS just to compare it to Verizon, and they answered my call in about 45 seconds.

So, I'll pay the extra 12 bucks a month for 15 times the speed and helpful customer service.

Verizon, can you hear me now?

I was very interested to hear all of these comments. As a Verizon employee I can tell you that most of the problems come from two areas-the first is despite over 4 billion in profits last year, they are to f**king cheap to hire employees are would rather sub contract out tech support to a bunch of idiots in Canada. The second problem is that our computer system is 31 years old. If you think Im kidding Im not. Sometimes it can take 1/2 hour to type an order to move a phone service. It there is one comma, letter, or period out of place there may be a problem with your phone or dsl. In fact verizon has an entire building with HUNDREDS of employees whole entire job is to fix all of the errors caused by this arcane system. Despite all of that-I can tell you that the people who work at the company try their best to help the customers, and yes we do care-however we always have our hands tied behind our back because of this arcane system we are forced to use.

As a verizon customer for sometime (unfortunattelly) I can tell you their DSL service is horrible and their tech support is even worse. They have an extremely old system and they do everything the so-called corporate way - cut the cost bring in the bonus.

It is suprising that companies like Verizon, AT&T, etc.. remain in the business and continue disregard any concerns of its clients. What's even worse that it is not just Verizon and it is not just a few unhappy customers. We continue to get b.s. services for tons of $$$ and keep quite about. May be it is time to take tongues out of our asses and demand the services and products we actually pay for.

I have been trying to get verizon dsl now for 3 weeks and just found out that my order has been "dropped" I was originally told I would get my modem in 3 days. When I did not I called and found out I was told wrong and that they had to do some tests to the phone line to find out if it was compatible for dsl service and that it would take another week and I would receive my modem two weeks from this day. Well today makes the two weeks and no modem so called them yet again. I just love being on hold for minimum of half an hour. This is when I get told that my order had been dropped and that I need to reorder. And now I am looking at maybe another week before I get my modem. Already not happy with verizon and I am just starting? How do they keep from getting lawsuits regarding breech of an oral contract? Since I have been given 3 different dates as to when I will be getting my modem and have yet to get it. Sounds like someone breeched a contract somewhere.

LOL DSL! thats all I have to say, ADSL is even worse, have fun guys, PPPoE...lol lame as fuck too.

its dial up only worse, get cable ISP :)

20 August 2003
James Jeffrey Burt
Pob 42884
Philadelphia, PA 19101

Pennsylvania Public Utility Commission
ofc 800-782-1110
fax 717-783-5659
Po Box 3265
Harrsiburg, PA 17105

Re: Verizon DSL Internet Service (800-567-6789)

Sirs;

I am writing to complain about the billing procedures and business practices of Verizon DSL.

They owe me money, and refuse to pay it.

History:
On approximately June 12, 2002, I called Verizon to cancel my DSL (internet) service, and my telephone service as well. The telephone number had been 215-743-5491.

Verizon telephone service politely turned off my service, and did not bill me again. However, Verizon DSL continued to bill my credit card directly, at a rate of $39.95/month. This is despite the fact that they knew my telephone was not connected, and that I had terminated service with them. They have admitted several times that it is impossible to provide the service for which they were billing me because my telephone was not connected. In short.. .they billed me for a service they did not provide.

I spoke to many different people at Verizon, who all promised to fix this, yet the charges continued. Finally, in January 2003, someone initiated a credit, which appeared in March 2003. However.. they STILL continued to bill me up to and including May 2003. Their business practices are THAT corrupt.

Today I was told that they REFUSE to refund the additional money owed me for the months they charged my credit card without providing service.

They have the nerve to suggest that because it has been so long, that I am no longer entitled to a refund of the money the improperly took from me in the first place. This is tantamount to a thief saying that after 6 months, the original owner is no longer entitled to his property back.

Summary of Charges etc:
Service Terminated June 12, 2002
Billed $39.95/month June 2002-May 2003
Refunded $199.75 on Mar 14, 2003
Refunded $79.90 on May 16, 2003
Refunded $38.66 on June 16, 2003

$479.40 <<< $39.95/month x 12 months
-$199.75
-$079.90
-$038.66
$161.09 <<< This is still owed me

Additionally, the credit card in question is one that I never use, thus I often do not open the statement. The only charges on the card were from Verizon, and because of their charges, I incurred $115 in late charges on a credit card which I never use.

I would appreciate your assistance in this matter.

Yours,

J Burt

OMG and I thought I had it bad. I just signed up for cable, to get rid of Verizon. They are a horror. I have been so stressed by their antics that it has made me physically ill. I can't wait to call them when my cable service is connected just to tell them what they can do with their "service" and modem.
This site has really opened my eyes, unfortunately I didn't see it before I signed up. I have been a Verizon phone customer for 12+ years, and my experience with the company the last 2 months has made me not only cancell their DSL, but I am also cancelling my phone. I also went one step further, I reported them to BBB, and will be reporting them to the FTC. When it gets this bad where there are several websites dedicated to how bad the company is, IMHO it is fraud on their part to continue to sell something they know for a fact doesn't work.
I just wonder if we could get a class action suit against these people.

Don't be so sure Comcast is the way to go....I work from home and have to have internet connection to work. Last year AT&T (now Comcast) decided to shut off my service.

When I called them to ask why I had been shut off, I was informed that I was not a customer of theirs. I asked the woman why they kept sending me bills each month, but she couldn't answer.

Finally after being on hold forever I was told that yes they did screw up and my service would be turned on right away. Riiiight. Fast forward to 5 days later and still no service, no one will help me out, and I was treated in the same manner as a customer who was being reinstated for non payment. I asked numerous times to be expedited since it was NOT MY FAULT, but it wasn't going to happen.

Finally I gave up and called Verizon to order DSL. The package came, I installed everything following the directions, but could not get the service to work. Again, many wasted hours spent on the phone, this time with Verizon, trying to get the service to work. Finally I was told by Verizon that the fault lied in my (brand new) computer. Yeah except that it didn't.

Ended up sending back all the crap to Verizon and keeping my cable. Luckily Comcast hasn't screwed things up again since that fiasco.

I work as a technical agent for verizon. Have you ever thought
that maybe we can't help you because you stupid people that
call in never have a clue what you are talking about, it takes us an hour to get you to tell us your telephone number. Maybe next time you call in and complain that you can't connect, you could check to see if your computer is on. We wouldn't have such a hard time getting you connected if we were dealing with people with half a brain.

To Jennifer
Your right in terms of idiots who only know how to turn on their computers and go until something goes wrong then they start to cry.
You’re also right that you deal with half brain idiots, but you’re also wrong because your company is made up of Indians who work for cheap and long hours and interpret English through dictionaries. And by the remarks you typed makes me think you’re nothing but an idiot yourself. Even a fool who has no brains knows how to turn on a computer and operate it just like a car, that’s no excuse as to why your company sucks.
Get real smart Americans who were born in USA and hire them to do the job; you will see how the company becomes a better place for both employees and customers.
To that verizon your all nothing but idiots period..
B.M

I want to get in on the good times.
Two months ago I called to move my account. After a 45 minute wait, I am told that the move will not happen as I would expect. It seems that it takes many days, possibly weeks to get these orders processed. As a computer engineer, I am confused as to why it takes weeks to change a line over, and days to "test the line" to make sure it is clean. I guess that the laws of physics are slightly different in the quantum fantasy world of Verizon.
After stewing about the service interuption for a few days, I elected to cancel my DSL, and had a cable service installed.
I spend yet another hour listening to the hold message tell me that "If my service is down, go to the web for inmportant info".....hello.....service is down so go to the web? Finally I get to a person. A real live confused person. If only I had known this would be the first of many I would talk to this day. It seems, that my area code does not identify which side of the nation I live on, and God forbid the East coast weenie help me! Transfer #1. Now I say "I want to cancel my account!" Whoops, "I don't do that" they reply. Transfer #2. Hello East Coast weenie #2. Transfer #3. "Why yes we would love to close your account, but we don't do the shipping labels for the modems." Transfer #4. Guess which weenie I am talking to again? Transfer #5. "I will ship your return label ASAP!" (it never came). End of call #2.
I begin to receive emails and calls:
1) Congrats your service is inbound.
2) So sorry, there will be a delay.
3) Your service has been hooked up.
4) Oh oh, we fibbed, yet another delay
So now I am confused. Had I not cancelled? Another call. Four more transfers and I am told that, "We thought you just wanted to learn how to cancel your account, not to really cancel it!" Apparently many people spend hours on the phone to learn about Verizon's cancellation procedure. I reiterate. "I really, really, really want to cancel my account. Another 40 minutes and four more transfers later and I am cancelled.
Then the modems start arriving. I now have four of them by the way! The calls continue. The emails arrive. I call two more times and talk to 5 more people. Yay, I have a confirmation number. Yay, they are shipping postal return tags to me (the third promise of this)
Perhaps I am really done with these guys. I won't hold my breath.

PS I work for a software company. If our service was like this, we'd be on the bread line. Apparently huge corporations don't have to provide decent support.

I'm new to the Verizon DSL disaster and wish I had found this site before ordering.

It was installed and operating in decent time, although it required several calls to tech support. Still not happy with their strong push to use MS Outlook email and limited help in debugging alternative email clients. (I find it absurd that Verizon, remnant of the confessed monopoly AT&T, is demanding that I use Outlook and IE, products of another convicted monopolist, MS.)

So DSL was working for maybe a week or so and went down on 4 DEc 2003. A call to tech support gets the respose that the trouble is "in the network" not my local loop and they will report it to network maintenance. As of Sunday 7DEc 8aAM it is still down. Tech support is closed today, but when I called yesterday the only thing available was confirmation that it is a network problem with no estimate of when it will be repaired.

Beyond the outage, on my first call Verizon said they had no dial-up backup service but could sell me dial up. O my second call I insisted they record the date/time of the outage so I could demand a rebate for lost service. Then I asked for a supervisor to discuss dial-up backup service; the agent then initiated dial-up anf said it would be billed but I could get a refund when i got the DSL rebate.

So....I'm going to call Comcast and discuss cable modem alternatives.

Ray

Yeah....

I ordered Verizon DSL over 3 weeks ago...

After spending a couple of hours on the phone with reps...

I STILL DONT HAVE IT!

Since then Ive gotten 2 calls from them... One from a real person, and the other was from and automated system, saying, "Your DSL will be on in 2 days". That was a week ago.

Well... I was only going to test it against my Comcast Cable Modem so...

My Boss went through the same thing with this company...

Doesnt anyone in the GD Company give a S. about this? If You CANT get the DSL on... then dont tell people that You CAN!!! Its real simple... Otherwise... we will learn not to trust you.

OH WAIT A MINUTE!!!

I JUST CHECKED THE DSL MODEM AGAIN, AND IT IS ON!!!!!

NOW I get it...

What they do is tell you it will be on... then they get you to wait... then... you wait, and wait... but dont CHECK... so...then they turn it on while you are WAITING but not CHECKING...

So...

You end up wasting your FREE month of service...

How clever.

OK...

I just went down to my server room and replaced my Cable Modem with the DSL modem...

So...

This is my 1st post using my DSL Modem!!!!

Go Verizon!

I had a horrible experience with Verizon. Not only did my email not work - it lost all my messages and left quite a few viruses on my computer - I read where someone said they can't get a phone number out of us - I am college educated and can't understand the deep south language I got from the Verizon tech staff who eventually told me after 6 hours of support that it was a problem with Microsoft! One guy sounded so slow and incoherent I thought he was on drugs, the other two were deep drawl african americans who were a little more coherent but nowhere near the language articulation needed for a tech support person. I can't tell you how many times I had to ask them to repeat themselves, unbelievable! They didn't even accept responsiblity. I had Comcast for a year and email worked fine - so I reset the settings back to them and my microsoft outlook works fine with them. I mentioned this to someone who had the same problems. I will never, never, never suscribe to Verizon again!

just cancelled verizon dsl- what a F.. disaster from start to finish...
out of a week, it worked for maybe 5 days... after 4 calls today, that's it

Wow...I'm amazed by all of these posts. It's pretty clear that few, if any, of you work in the tech industry. If you did, you'd be singing completely seperate tunes. To those of you who have cable modems and say your connection 'never drops below xxx', just wait. It will. Guaranteed. And if you research how the technology works, you'll understand why. And to those who think that comcast's support is better. Again, as another poster mentioned, just wait until you have a problem. My one friend waited over 2 months for Comcast to get his cable modem running. This included 9 visits and about 20 calls. The next to last time they came out when they claimed they 'fixed the problem', not only was the cable modem not working, but they had cut the regular cable line going to the house. So they had no internet or tv. And Comcast didn't come back to fix this for another week.

You're dealing with huge corporate enterprises either way. You, as an individual subscriber, mean little to nothing to them. They both get a thousand calls a day from people who say they're going to 'take their business elsewhere'. But there are thousands of people cancelling their service to someone else to sign up with them at the same time. If you absolutely need a dedicated high-speed internet access solution, pay the $700+ a month for a T1 line and quit whining. You get what you pay for with anything related to technology.

Also, do your homework. In an area with tons of people with cable internet, your speeds are going to be pretty low. It's a given. It's how the technology works. So, if you are inundated with cable modems in your area, consider DSL more seriously. And if you pick up your phone and hear even the smallest amount of static on the line (assuming that your phone is working well), then don't even consider getting DSL. If you can hear the static, it's way too bad to hold a stable DSL signal. And if your phonelines tend to go down a lot, again, DSL isn't what you want.

And for those of you who think you have it bad dealing with tech support...if anyone out there has ever dealt with what used to be ameritech, you know just how bad tech support can be.

I've had Verizon DSL for almost 4 years now. It's worked almost flawlessly. Been down just a couple of hours in that whole time. And that includes time when a car took out the telephone poll right in front of my house. Then again, I know what I'm doing. I've been working with computers almost all of my life. I rewired the phonelines in my house before getting the DSL line to make sure they were good enough to carry the signal well (old wiring is often part of the problem). Do I recommend Verizon to everyone? Of course not. Each situation is different. What I recommend is, like I said, that you do your homework before picking one. And if you think any one company can 'guarantee' you a quick, hassle free setup, guess again. You may cancel one to switch to another just to get jerked around by option 2 the same way. Sadly, you are basically at their mercy. They key to resolving these issues? Be the nicest nuissance possible. What does this mean? Once a problem arises, call daily and check on the status of the situation. And kill them with kindness while you're doing it. One of 2 things will happen. People will bend over backwards to help you because you're nice. Or people will bend over backwards to get rid of you because you're too nice. Either way, you get what you want.

That's my...$1.68 or so on the topic.

What a nightmare! I understand your frustrations....I work for a major telecommunications company, and can relate to both you and the employee....the reason the employee offered dial up and two months free??? Because when he/she hung up, and didnt make some sort of sale, whether it was warranted or not, his/her boss at the end of the day, would have called them on the carpet, and demanded to know why...it didnt matter you were an unhappy customer, you were still a potential sale...it doesnt matter if your an old lady in the nursing home, you MIGHT still need DSL, go ahead and add that to her line, she'll never know, and you will make your quota, and your job evaluations will be satisfactory, and you might not get fired, or you might be able to one day transfer out of the position you sold your soul for when you took it.

i had verizon dsl after some probs with comcast node splitting was pissing me off just went back to comcast after all we had verizon dialup over charged us after the bell atlantic buy out

Toni Ramos u can go to hell and ur little verizon co worker freinds u fuckin ripped me off 2 months after i cancelled ur crappy dsl i was still getting billed so fuck u

Here's MY Verizon story:
I Had Telocity DSL(remember them?) until COVAD went belly-up and AT&T bought them, but abandoned all their customers. So, I went back to a dial-up(cringe) because there was no other DSL available and Cox Cable(the only other available broadband) Sucks ass(so I hear, they have not sucked my ass personally).
After almost 2 years, Verizon finally offered DSL in my area. Hooray! I thought; high speed is here again!
Well, not quite...
The installation went ok, no delays, no major problems, except 2 of the filters they provide to put on your phone lines didn't work, so I had to disconnect 2 phones until they sent me new filters! almost 2 weeks later I was in business!
Well, not quite...
Shortly after connecting with verizon, my computer started hanging randomly and often. Now, I am a systems engineer, so I know my way around software and hardware, but I'll be damned if I could solve this problem. I uninstalled the Verizon software, and any other software I had installed recently(firewall, html compiler). This seemed to help a little, with the system hanging about half the time, mostly when I was online. A long story short, after doing an OS reinstall with no change, and a couple of hardware replacements(LAN, Video card) Still the system freezes on a regular basis. After many hours with "tech-support"(I use that term so loosely that my sneaker would qualify for the position!). I was bounced around from one department to another, each time it was like starting from scratch, and nobody had a clue... I became so disgusted that I cancelled DSL and went back to dial-up, UUUGH! But hey, what about that, no more system problems!
I must say that there were no problems or delays with cancelling service like some other folks experienced.
No disrespect intended, but you people(verizon TS) are so inept it is almost laughable or cryable, depending on how many hours are wasted speaking to you. It's not your fault, Verizon hired you, knowing full well that you weren't qualified to do the job.
Second, They don't want you to help people, they want you to confuse and distract people for one more billing period, excellent job, by the way.
I wonder: why would anyone work for a company like VERIZON?
(Some people will do ANYTHING for money).

So here I am considering COX cable as my ISP... Since I don't have cable tv, I doubt that I will subscribe, so I'm stuck with dial-up.
If I've offended anyone, you should ask yourself why you are offended and what is it about yourself that you find intolerable?

There are so many opportunities available to people who want to succeed and aren't afraid of working, but so many give up their dreams and go work for some corporation for some twisted sense of security! If people have not learned that there is no such thing as job-security unless you work for yourself, Just ask all those ex-ENRON employees, and countless others who have fallen victim to corporate corruption.
Take a chance, give up that dead-end job and contol your own destiny... yeah right, you don't have the balls... or do you?

One last rant:
While it is true that good service is almost impossible to find, it would not matter so much if companies like verizon had a stable or up-to-date infrastructure, capable of handling the job efficiently in the first place!
One may ask how they stay in business? Because people are willing to bend over and take it, hard. And I'm not just talking about you pole-smokers, and ass-bangers, even you manly men who talk and talk: "f- those guys" "I'm done with them", then you go home and take it like a good bitch!
Just say NO!
Sure, I can't stand using a dial-up connection, but I live with it because I choose it. If you're living with crappy service of ANY kind in your life, it is because you choose it. What good does it do to come to a forum and bitch about crappy service and continue to support the companies who provide that crap in the first place?!
Now, if any of you Ass-bangers or pole-smokers out there are offended, then perhaps you are not so comfortable with your LIFE CHOICES.
OK I'll stop now, not because I want to, but because I NEED to get some work done.
You have been great.
Thanks for your attention.
Joseph

I had the worst experience with verizon DSL.I was using that service from those unprofessional people for more than 10- months.
Following were the problems that make me write this comment.
1) at the time of signing they promise me that I can get broadband speed of 1.5 ha. ha.. never got that, speed I had was 700.
2) atleast 3 to 4 days of every month I could'nt connect to internet and they always had same answer like "server is down".I don'nt care about server I am paying full amount of fee every month regardless if I have money or not.
3)couple of days before I called them from my work and as usual they put me on hold for 35 minutes and when they came to the phone I told them to hold for a second so I can get the pen to write down & that customer service (PROFESSIONAL) lady refuse to hold. and simply said I cannot hold sir call us when you have time and hangup, that was so quick that I could'nt get her name
4)latest issue was my DSL was not connecting for more than 15 days I called them almost every day, first time they told me that my windows internet explorer is corrupted and have to reinstall windows. which I don't want to do because I had lot of stuff on my Hard Drive which &I did'nt want to loose,but eventually I had to do and I did reinstall windows.Second day I called them again and they do some diag & reset my modem but still does'nt work and finnaly I was on the place where my modem is not working and I could'nt get my files because I format the drive, and then they said there was some problem with the line and my line was not getting any signal which means that my windows does'nt had any problem and day before their tech told me that my windows has problem thats why I reinstall it and on next day they told they will gonna send somebody at my place to configure that problem but nobody came in..
I spend my whole long weekend (4th of july)saturday, sunday & monday on computer and could'nt able to fix that.
on 6th july I was really on my knees with verizon so they can fix my machine and they told me they need another 48 hours like it is a Tom Cruise mission impossible.. I was so desperate because i have some important email by which I can make my report which I had to submit on 7th july at my work. which I did'nt.. because of that DSL provider we called VERIZON. And finnaly first time in my life I got warning from my work for not submiting that report.
Thanks to Verizon for giving us such a professional service

How about a CLASS ACTION SUIT???? Anyone interested?

EMAIL FORWARDING PROBLEM -- this is not a spam filter or antivirus issue. I have had Verizon for over one year. As of September 2003 they no longer have technical support via e-mail, which means you must call them and wait on hold for at least 15 minutes, listen to their spiel about making sure your computer is connected, etc. over and over again. ... Really! That is not my problem and I am insulted by their treatment.

My biggest problem is I do not receive e-mails from a number of companies that I think must use some sort of "Mail Forwarding" -- I first learned about this at the local library, where I signed up for e-mail notification of holds, etc. The librarian said they had a problem with Verizon. She said that Verizon users couldn't get county library e-mails because of forwarding issues. She was not a computer whiz and was just repeating what she had heard from a library tech support person... so I don't really know what sort of forwarding they are referring to, maybe servers that forward e-mail?

The library eventually worked this problem out, and I get my e-mails from them. However, the list of OTHER companies that is growing. I tried to sign up for a beta software download from Microsoft.com, but I never got the confirmation e-mail. I use postage from Endicia.com and should be receiving an e-mail every time I buy postage through their software. Nope. No e-mail gets through. I don't get e-mails from biblio.com. Who knows who else...

Does anyone else know about this problem and how we can get their attention to resolve it?

Rae

This site cracks me up! Believe me, I feel your pain.
WARNING: Has anyone else found out the hard way that your Verizon email page will log off automatically after a short period of time? And that if you have an email in the making--it's GONE when you log back in?
That's right--no warning whatsoever--and your potential email is blown to smithereens!!
Okay, maybe I should have used the Outlook Xpress (but we're talking 20-30 minutes here).
Not knowing what happened, I call VODSL "customer service" because I can't find a reason for this on the web page; or, worse yet, in the "V online dsl resource guide". (5 pages devoted to email and they don't have the decency to mention this?)
Anyway, I FINALLY get a supv on the phone (I don't bother with the phone answerers or managers because after 3 weeks of dealing w this crap--I know I'm just going to get pissed off and ask for the supv anyway!). Apparently, the email page is a secured one and logs off automatically?!?!
Well, why no warning saying "YOUR EMAIL WILL SELF-DESTRUCT IN 60 SECONDS"? Or, even more logical, have your unfinished email waiting for you when you log back on?
He says "There should be some warning, I'll pass it on to engineering". My reply "There is no way that I am the first person to call and complain about this". and he says "No, we get this call quite a bit".
Are you F***ing kidding me?? It's a common complaint and nothing has been done about it?!?!
At this point (still pissed about losing the email I'd been working on); I ask for the phone # to the corporate office (we're going to the TOP on this problem). VOILA, to the surprise of noone, he doesn't have it.
It is while I'm on hold for 30 min as he tries to find a # that I found this site. I googled VERIZON ONLINE CORPORATE to get the # myself, and five pages later I find you guys!!
I've been laughing, sympathizing, and feeling your pain ever since. Still no #, though (not even in the Yellow Pages that V provides).
You don't suppose that the # has been "accidentally omitted", do you? Just a thought, I mean CMON; just how many corporations reside in Grapevine,TX??

I like Verizon DSL since Cable is not available in my area. I'm 200 feet away from not having it at all and it still works perfectly. No complaints, but I understand how salespeople work, I hate all customer support, except for perhaps small companies. As for the large coporation and Iraq idea, that's the real world, corporate investing is mainly targetted at a different angle instead of service.

We all know how screwed up Verizon is, what the heck can we do about it but complain?

We all know how screwed up Verizon is, what the heck can we do about it but complain?

We all know how screwed up Verizon is, what the heck can we do about it but complain?

We all know how screwed up Verizon is, what the heck can we do about it but complain?

We all know how screwed up Verizon is, what the heck can we do about it but complain?

verizon maybe screwed up on occasion, but see if you can go sit on some of the calls to tech support before you complain. There are a fair amount of calls that are because verizon screwed up, but the majority are users who are clueless.
the tech support people will help you if you admit you are clueless, or just admit you need help.
wait times are horrible, but most agents will try to resolve your issue.
the support agent taking your call has been dealing with people who do not know the difference between a right click and a double left click all day. If you know how to operate a computer, the support agent can usually help you, if you do not, cancelling your service is the most humane option for yourself and for support.

Verizon makes me sick. I currently have their DSL, and all it does it slow down and disconnect me AT LEAST 15 times every day. I suffer from random slow-down that happens far too much and for too long. Not only that, but when I'm not suffering from the slowdown, the speed is horrible. And Uploading, hah, there's something that I can't do, the upload speed is HORRENDOUS.

If I had any other choices, I'd cancel. Too bad this city is horrible, and so is every kind of provider... Oh well.

verizon is the worst ever!

They can barely do the phone thing right. let alone dsl.

I happen to be work in Technical Support for Verizon DSL and I find these post very entertaining.
Just for the recored here are a few things custumers should know before they start complaining about service.
#1 Verizon has 30 million custumers and less then then 2% of them ever have to call in for support.
Most people with a little bit of a computer background can solve there own problems. We deal with the bottom and the less intelligent of the US population on average.
#2 Verizon has offices all over the US and Canada that use the same 1 800 number so when people say they were talking to Carol or Bob the new agent will not know who they are.
#3 If you call in prime time (after 6 pm) expect to wait thats just a fact if you can wait till a slower period call in then.
#4 The worst thing in Tech support is when a person calls in with a computer that isn't functioning properly and expect that they should get DSL fine?? If your computer is full of spyware and popups that is your fault not verizons.

The minute I connected to Verizon DSL, my server went into never never land. My billing software did not work,(numerous system hangs, half painted screens), MS office programs not responding, network users hanging during billing procedures, could not even shut the computer down without pulling the plug. I did repairs on the operating system(XP), repairs on the MS office programs, called software support for my billing system, to no avail. Numerous calls to Verizon tech support and Dell were fruitless. Having been a systems engineer for 25 years, I was totally frustrated. After 3 weeks of agony, I removed every trace of Verizon from my server, re-booted, and guess what? My server was back to where it was 3 weeks ago!!! I called and cancelled the DSL service and the poor guy on the other end begged me not to cancel. Free DSL for 4 months, discounted 25% after the free period, even offered a dial up line. This guy was desperate. I was so pissed off about all of the time I had wasted, my employees time wasted, lack of knowledge by tech support concerning my problem (or not wanting to admit to the problem), there was no way I was going to give in. Now I will have to spend countless hours trying to get a refund from all of the charges on my phone bill. Had another Verizon guy call after the fact and tell me that you did not need to run the Verizon software on the computer to get the service. So what was the software doing in the first place? Stealing my identity? Spying? Selling my information to the highest bidder so they can rip off consumers for a few more billion $'s? They told me to remove all spyware from the system which was done numerous times. The only problems is that spysweeper should be removing Verizon along with everything else!!!

Suprising you were a System Engineer especially after your last post.
The system disk that you recieved from Verizon was to set up a PPPoe connection in your modem. Most people wouldn't know how to connect to the westell software by using the 192.168.1.1 IP
By setting up the modem to do the authenticating it makes it easier for the custumer to get online without clicking a connect dialer everytime they want to go online.
If you were really in IT you would know that the software would have nothing to do with interupting your software and you more then likely had spyware on your system especially after using spysweeper?
Use a recommended remover like lavasoft or spybot S & D as spysweeper is a piece of spyware itself.
so my suggestion Steve is not to buy a DELL product and learn a little about real computing and you will be fine like the 30 million other Verizon custumers.

You know John,
I may be only 17 but i can tell the difference between a terrible internet service and a good one. I don't give a S*** about support, considering that when i do end up calling any support they treat me like a child and ignore any technical knowledge that I may have. My school has a regular road runner cable modem with over 50 computers connected to it. And yes it still goes 3x the speed of my dsl. I even got all the computers in the pc lab to download the same thing, AT the same time, And YES they were going 315kbps average. My dsl downloading the same file from the same server topped out at 70kbps. Now tell me why does my internet along with countless of other friends in the area's service go out and not reconnect unless you unplug and or shut off the power for 30 minutes.

My father is an electrical engineer and has rewired and re this and re that the whole intire house. I myself have had Software training and my brother has had Hardware certifications and such. None of us can find this so called problem. My father has called verizon tech support for an answer as to why our cable disconnects at random times and doesn't allow us to get into various only games such as diablo II, or UT2004 without the countless Connection Interrupted messages. They responded "Its not our fault, its yours." NOW HOW IS IT OURS!

Now i can tell you my brothers girlfriend has a stable road runner isp. Clocking at around 1.5mbps in the middle of TAMPA. She has the same network configuration, linksys router etc. The same internet configuration within the router. But yet our internet cuts out at important times and doesn't allow us to reset it unless we unlpug it. Watch Futurama. Then plug it in again.

My brother and I are begging my parents to switch but since thier never home they don't relize this issue. Wish me luck in ridding this household of the verizon name.

-Drew

I had a similar experience with Verizon. Worst company I've
ever dealt with.

Oct 8th, 2004
I was moving (about 3/4 mile up the street) so I had my telephone
line moved a week early to the new address and ordered DSL for
the line. She said "no problem getting it provisioned by the
15th and you qualify for the 3.0mbps/768kbps package!

Oct 15th, 2004

I inquire as to the status of my DSL line order. I'm told it
now won't be provisioned until the 22nd of the month. Super.

Oct 22nd, 2004

Line is supposedly now "active" - but no modem has shown up yet.
I call to complain (everytime you call it's a 30 minute call
regardless of the subject). They say "we are overnighting it to
you, it'll be there tomorrow".

Oct 23rd, 2004

UPS comes and goes - and no deliveries from Verizon for me.
So I call back - another 30 minutes on hold to find out "it was
shipping today", lol. So much for next day air..

Oct 24th, 2004

Modem arrives - but it won't sync. Call back again, 50 minutes
on the phone this time to find out it's the wrong modem for
my area. They are going to next day out another one out
(translated: we'll ship it in 3-4 days).

Oct 27th, 2004

I figured I'd give them a few extra days since this is verizon
we're talking about. Sit on hold for 30 minutes to find out
that the order was "automatically cancelled, because I currently
have a modem". Yeah, but it's the wrong freaking one. I tell him
to transfer me to a supervisor. Supervisor gets on the phone and
says "i'll take care of this and we'll credit you 2 months free
service".

Oct 29th

Still no modem. Call back in, again ask to speak with a
supervisor after my required 30 minute hold. She's puzzled
by the problem and re-enters the order.

Nov 1st

Still no modem. Call back, get a supervisor and unloaded on
him. Another free month of DSL service added to my account and
he was personally going to follow this order through. This time
i remembered to get a name and number.. and told him "you're the
guy this lands on if a modem doesn't show up".

Nov 4th

Good lord! a modem finally arrived (westell). Plug it in and
it syncs.. sort of. The sync drops every 10-20 seconds. Great..
back on hold again. This time the tech wants to trouble shoot
the problem. Here's the problem with that.. the level one techs
know as much about computers and networking as does a circus
monkey.

Modem sync to the central office has "nothing" to do with your
PC. It's purely the modem to the line card at the central office.

So what is the techs first troubleshooting steps?

"turn off any firewall or anti-virus software you are running"
"now reboot the computer"

So I cut that short and told the tech to do a line quality test.
The tech does and says "hmm, it appears there is a line quality
issue on your line, I'll have a tech come check it tomorrow".

Nov 5th

Tech comes out and reports to me that my line is 15,350 feet
from the central office (this is the edge of DSL reach) and
that there is no way I'll be getting the 3.0/768kbps service
I ordered. Instead he said he set the sync to 768k/384k - so
it'd at least work.

Now granted this sucks - I know enough about DSL that at 15K
your screwed from a speed stand point, but 768 would certainly
suffice in the meantime, as I was without broadband now for
nearly a month and dial-up sucks.

Nov 5th thru Nov 13th

DSL is working perfectly, not that fast at 768Kbps, but good
enough for the averaged down price of ~$20 month I'm paying.

Nov 14th

Modem loses sync completely.

Call into tech support and we get to do the "reboot your computer
and disable any firewall or anti-virus software dance". I tell
the tech to save it and do a line check. Tech reports back
"there is no DSL circuit on this line sir". Now he gets to open
a "trouble ticket" to find out why. I ask to be transfered to
the "trouble ticket folks" as I'm not waiting the 48 hours for
an answer he quoted me. Tech says it's no possible.. I get
transferred to his supervisor who also says the same thing.
They have no mechanism to transfer me to that dept.. funny them
being the phone company. So we'll have to wait it out.

Nov 16th

I get a cryptic message from someone in the trouble ticket
dept on my answering machine - mentioning something about a
"move order". No other details or # to call them back at to
explain.

Back on to the 800 line and my 30 minute hold... tech picks up
and I just ask for their supervisor. Supervisor has no idea
what the move order is and isn't able to open the report.
I told him to transfer me to who ever supervises you.. he wasn't
sure who this was, but judging by the tone of my voice, punted
me over to Verizons Consumer Advocacy Group. This girl looks at
the record and says she'll investigate it. I asked why she
doesn't call over to the place that put the report in and she
replies "they are closed" (this is 3pm PST).

"how can they be closed it's 3pm..."

"well sir that dept is on the east coast".

"my DSL line is connected all the way to the east coast?"

"well, no, but, ummm... the people who handle the tech support
are on the east coast".

"well, get the people on the west coast who disconnected my
fvcking line on the phone and tell them to plug it back in."

She ends the call stating she'll report back the next day with
an answer.

Nov 17th

No call back.

Nov 18th

No call back.

So I dial back in.. punt myself to the Consumer Advocacy Group,
ask for a supervisor and bring her up to date. She's quite
amazed at what has occured over the last 40 days.. she's also
the ONLY person at verizon who is actually capable of doing her
assigned job and knows what's going on.

She tells me a "move order" is generic - can mean a lot of things
at verizon. In my case, it was to cancel my service, since
verizon deemed the line quality was below their threshold and
this was done by their computer system.

So I ask why the computer would shut down a perfectly working
DSL line and she had no answer. She also said it was impossible
to re-activate the line - as this HAL2000 of verizon would
simply cancel it again.

I then took a solid 5 minutes of her time explaining what an
absolute debacle this has been and what a horrid company verizon
was. Some of which included "when did verizon plan on telling me
my service was cancelled? or plan to stop billing me for a
service not rendered". No answers. Or why it took 7 days to
find out the line was cancelled..

Now she tells me 2 pre-paid mailers will be arriving for the
DSL modems. I said "mailers? - no you mean you'll be sending
ups by to pick them up, because if you think after all of this
I'm going to pack up the modems and drop them off at UPS on
my time, you've been drinking". She said she'd look into it.

I left out a lot details from the various phone calls for
brevity sake - this is already too long, but the level of
incompetence at verizon has no equal. At least no equal I've
run into yet and I've dealt with quite a few companies.

Verizon managed to waste 40 days of my time with only 9 days
of actual working DSL - all of which was their error, not
mine. Then for all that effort, they auto shut down my DSL
line, never to get service again. haha.

Now to add insult to injury. I call up cyberonic who resells
MCI (which is actually good DSL, had them several years ago,
but it's only 1.5/768). They are about to complete the order
when the sales person notes that current in CA, Verizon and MCI
are bickering over something and as a result, verizon isn't
allowing any MCI CLEC lines to be provisioned and can't place
the order.

The two DSL modems still sit under my desk - verizon (like
always) never followed up with either a pre-paid mailer or
sending a ups pickup. The verizon bill sits on top of my
desk.. I think they'll be picking up the tab on my voice line
for quite sometime...

so yeah, verizon is the biggest POS company you'll find out
there.

I previously had adelphia cable (not available at my current
place, they decided to block them for some 3rd tier Satellite
reseller) - the adelphia cable modem was installed in 3 days
and never had a problem - ever. Oh and it would peg 750KB/sec
download, which is roughly 6mbps.. even though it was capped
supposedly at 4mbps.

who ever thought they'd "miss" the cable company...

I had similar problems to the poster above me. And the timing couldn't have been worse.

My service had worked decently enough for about 2 years. Sure, it was hell to setup both times, but I didn't need tech help and all I needed was for them to provision my line, which they seemed able to do. My service started to drastically slow down and then was basically unusable. I called several times and this is basically what happenned:

First time I called, I'm kind of ticked off about the voice recognition software...it really won't listen to me. Eventually I get on hold and I get some idiot. She decides that my problem is that 'you have the wrong password'. I calmly tell her that the service has problems, and it can't be the password. She replies again that it's the password. I tell her its the exact same password I've always used. She says its the password. I tell her it can't be, and lets try another solution. She asked me what error Im getting. I tell her I don't get an error. She asked again, I told her, ok, I get a 404 when I open IE because obviously the connection isn't good. She says that proves it, 404 means the password is wrong. At this point I get pissed and I ask her if shes purposely trying to annoy me, or if she really is just a fucking unqualified retard. Yeah, I cursed at her, I didn't want to, but dealing with that level of stupidity will drive anyone to that. She says she doesn't have to put up with this. I demand she transfer me to her supervisor. She refuses. I tell her she can't, and again repeat I want to talk with her supervisor. She refuses again. I ask her name, which she refuses to tell me, and then she hangs up. Great service.

Second call. I get someone whos clueless, but at least not as insulting. I ask for a line test. I'm told the line works fine. Im asked to turn off the DSL and what not, and test out other phone jacks. I know this won't help because Ive already tried this, but because I know this wont get anywhere, I tell them I'll work on this myself and call back later. Obviously none of my phonejacks made a difference, the service is at fault.

Now the third call, he apologizes when I tell him about the password incidence. He says he'll try to do a better job. I ask him for a lintest and he tells me its fine. I ask him if the modem itself could be at fault. He claims it can't be. I ask if the lines or wiring could be at fault, he says that legally the phone company doesnt handle that anyway, that its my problem. He then runs through the firewall and system resources thing, and claims I have spyware. Funny, I just bought a brand new computer, and my old computer is still hooked up to the network and the exact same problems are on that too. What a coincidence. The new ones never had net access because of the crappy connection. He claims if Im on the internet at all, then I can have spyware. Well damn, aren't they trying to increase my susceptability by telling me to turn off my firewall and antivirus? What logic...Anyway, we run through the garbage I'm sure you all ran through as well. I then say 'I have another solution...transfer me to billing..Im going to cancel'. The guy acts like Im making a stupid decision..but its the smartest decision I made. The billing department is closed (heh) but I get through to them the next day. I called the cable company and they were open, and they offerred me a much better deal. I now have service thats over 3x as fast, is much more reliable, and I have better phone service (I had used verizon for my phone as well, but their lines were weak and there was always some sort of static, even when DSL worked fine the phone sucked) and plus I get cable TV, all for about $9 more in total. Their service is much better as well. My phone and cable went down a few weeks ago, I called and they were knowledgable and polite, and it turned out a line was down. They had it fixed within hours. No headache, no lying stupid tech people. The choice is fairly clear. I really hope people start dropping Verizon and fast. I can't stand this company.

I know this is long, but I wanted to vent and see if others had similar situations.

RESOURCES FOR VERIZON DSL VICTIMS:

You should save this link because anytime you want the name and mailing address of a CEO or to know his salary or anything, you put the company's name into the box on this page:

http://finance.yahoo.com/search

The single best thing you can do is to write a letter to the CEO Ivan Seidenberg at the address I've posted elsewhere here or that you can find at the link above. You will be put in the "President's Appeals" process where, hopefully the facts of your case will be examined and hopefully resolved. Even if you do this, it will not be likely to be quick or smooth, but I would still do it. This is your most important step. You can also file a complaint below, where if it still is working, your complaint will be e-mailed to the "President's Appeals Office" by the Planet Feedback site.

http://www.planetfeedback.com/consumer

Your complaint will be posted for the public to see.

The two other top online complaint sites are

Complaints.com
Consumer Affairs

(sorry don't have links but they are easy to find)

Consumer Affairs only publishes a minority of complaints submitted to them, but they use them for statistical purposes. Unless it's changed, Complaints.com will publish your complaint. Don't expect a response from the company.

BEING HARASSED BY A COLLECTION AGENCY ON BEHALF OF VERIZON?

I happen to know the law in the area of debts and debt collections. By federal law a debt collector may not contact you after you send them a letter asking them to cease and desist. Tell them that the debt is disputed and invalid and that you are invoking federal law to ask them to cease and desist from contacting you. Tell them they will be sued if they put any negative information on your credit report. After than they can contact you one more time to acknowledge receipt of the letter, but no more.

Should you wish to confirm this, I'd recommend that you consult the book "Back Off" on by Benjamin P. Dover, about credit and debt.

FIRE THE CEO

Everything I've seen of Verizon tells me that CEO Ivan Seidenberg is incompetent and should be fired. You can find out the names and possible contact info for his bosses, Verizon's board of directors, at the SEC website. They have the corporate filings online. It's not easy, but if you are the person who can do it, find the info inside their filings and let us know. They are probably all friends of Ivan's, but you never know. Maybe we can write to them and get Ivan fired.

MAILING ADDRESS FOR CEO OF VERIZON:

Ivan Seidenberg
CEO
Verizon Communications
1095 Avenue of the Americas, 36th Floor
New York, NY 10036

E-MAIL THE PRESIDENT OF VERIZON

If it still works, if you file a complaint at Planet Feedback it is e-mailed to the President of Verizon's "Appeals Office" where they are supposed to try and resolve your problem.

http://www.planetfeedback.com/consumer

Probably Useless Corporate Headquarters Phone Numbers Provided by Yahoo Financial

Phone: (212) 395-2121
Fax: (212) 921-2971

SPEAKING FROM EXPERIENCE, THE SINGLE MOST IMPORTANT THING YOU CAN DO IS TO WRITE TO THE CEO OF VERIZON OR TRY AND E-MAIL HIS OFFICE THROUGH PLANET FEEDBACK

To see my website entitled Resources for Verizon DSL Victims, just click on my name here. It has everything you need to know, neatly organized.

Your post is explaining the problem I am having with Verizon right now. On 16 of February, I called Verizon and scheduled to move my phone and DLS to my new Apartment. I am living in the same building and my apartment 60ft form my old apartment. I was told my phone would move on 25th and DSL will move two days later. Phone was transferred on the 25th but my DSL was still active in my old apartment. I check my status on line It said I would get it on the 14 of March. I called Verizon razing red hell and they told me there is nothing they can do about it,.

The big kicker is I arranged to move my Comcast cable to my apartment, the guy on the other end tried talk me into going Comcast and he could install it on the same day as he moved my cable. I only knew about Verizon earlier. Now I am stuck with their crappy dial-up service.

I have just spent HOURS on the phone with the same crew that has helped (?) everyone else here. I have been with Verizon for 2 years and have had spotty DSL service, but they were the only providers at the time. I am going to bite the bullet and try someone else. Like one of the previous posters, my company vpn is flakey at best. VPN access to my work was the fundamental reason for having DSL in the first place

Thanks for the great site and wonderful rants. I needed a good laugh this morning.

Getting on to AOL with the Verizon DSL aervice on a PC with a WEstell 802.11G wirelss UUSP adepter about 80 feet from the Verizon router/modem requires about 10 tries, sad to say, so I'll be reading every further poston this valuable thread. But, so far, no connect/disconnect problems on the main computer. Location, location, location.

skygrass
new york, 14 March 05

I use to work for verizon dsl tech support before I graduated. I have to stay that 99 percent of the calls we got were not Verizons problem, they were your cheap computers. All you people go around looking for the cheapest hard wear, soft wear, and service providers and you bitch cause you don’t get 1st rate support. Verizon did not sell you your computer. Verizon did not make your NIC. Verizon did not go looking up porn or go to the QVC website and get spy wear. So when you people bitch about how stupid the tech support is, let’s just remember who called who. As far as lines go, there is a LOT that goes into a dsl line. You have load coils and bridges taps just about any where you go anymore, and they all block out the signal so when you think that the people at verizon are just sitting on there asses, they are out pulling these things off the phone lines. I suggest you stop fucking crying about how technologically illiterate you are and just stick to calling tech support every time you computer has an error code you fucking idiots

There you have it, a Verizon Tech (purportedly) telling you what he thinks of the customers, and that he can't fix 99% of the problems brought to him.

Oh I could fix any problem you called me with other than hardware failure. There is just one tiny detail. All of your computer vendors will not give us a license to troubleshoot there hardwear because they want us to transfer you to them so they can charge you 2 dollars to 6 dollars a minute. So if you have problems with anyone take it up with your computer vendor and Microsoft for not giving us the proper legal agreement to troubleshoot and or fix the problems with there hard wear and or soft wear. You also forget Verizon is just an isp provider and if you would read your terms of agreement you will see that its not our job to get you on line, its our job to make sure you have a solid signal to your dsl modem, anything past the modem is not our problem and its only out of respect for the customers that they have us do most of the things we do, because I could just say “ You have sync, so if you can’t bring up WebPages you need to talk to someone else”. Here is an idea why don’t you guys stop bitching and spend 50 bucks go to your community college and learn how to use a computer then you might be able to stop your self from changing setting to something backward ass and then calling Verizon saying were are not giving you your service

Do you call your doctor stupid because he sends you to an orthopedic surgeon for knee problems he can fix? I would hope not but guess by how ignorant some of you are I would say yes. You are just bitching for the sake of bitching because you don’t know how to fix it; we will not fix it because it’s not our problem. Answer a question for me. IF you bought a new car, put a tank of gas in it and 10 miles down the road the axle snapped, would you take it back to the dealer, or would you take it to the gas station and tell them its there fault your car doesn’t work? When you accuse verizon of being the problem when you can’t bring up WebPages just remember that question and maybe you will save your self some phone time by calling the right people. And no I am not a Verizon tech. I use to work for Verizon but I moved on to better things, but I still have friends back there and can remember what it was like dealing with all your ignorant, whiny, pains in the ass. Also I am not saying Verizon doesn’t fuck up. Verizon fucks up A LOT, but you know when you have over 3 million customers you are bound to mess something up, so for the people who call in and it is your our problem we will help you as best as we can, and if we keep fucking things up you can go with someone else. The wonderful thing about monopoly laws means you aren’t stuck with us. For the rest of you, shut up and read a book on basic computer networking set up and hard wear, and if you are still not able to comprehend the material you can give verizon a call and I am sure someone can answer a few questions.

gw you need to get a life. There are plenty of people out there including me who know more than just how to install software and sit in front of a computer. If you are so much better than everyone else, you would be helping out instead of simply wasting space.

Anyway...I am having constant issues with Verizon DSL pop-ups and "freezes." Does anyone have some legitimate instructions as to how to remove certain programs within the Verizon package that are allowing this? I currently use Norton Anti Virus (latest) and run AdAware Pro occasionally. Please comment if one of these may be interfering...

program files, comm files, remove the verizon folder and that should get rid of the verizon programs that cause issues and should stop what ever errors you get

Verizon DSL sucks big f**king time!!!! After sevral hassles and 60 or so hours (many many phone calls) on the the phone I finally got it up and running. Only to find out that the speed they told 1.5mbps was NOT available were I lived and was forced to 860kbps. What da f**k those who get the faster speeds pay the same as those who CANNOT get them pay the same!!!! Also Verizons modem and router in one sucks too, I was planning on using my Linksys router but I cant cause they sent me a Westell Versalink 327w modem and was told 2 routers will conflict. I miss my comcast cable mode 50 times faster then this Verizon sh*t and not one call to tech support for over 2 years after initially setting it up. Verizon DSL NOT worth it go with cable instead!!!!!!!! Now I know why Verizon screws you into contracts, to force customers to stay with there sh*itty service.

After dealing with Verizon DSL I need therapy.

I get so fustrated just trying to check my email. On serveral mornings it has taken me four hours or more to try to access my email.

I HATE VERIZON DSL!!!!!

For many years I had dial-up service with AOL. I never had a problem. AOL's service was fast and efficient.

Verizon should be ashamed of themselves trying to sell us a pot of worms. They should be paying us not us paying them.

Dude, you can set your 327 for a router. Do this, log into your modem via IE, in the address bar type 192.168.1.1, that should get you to the modem, Try admin and password for the username, if that doesn't work try your e-mail username and password. It should log you into a westell screen. If it doesn't you will have to reset the modem via the reset button on the back(you will need a pen or something of that nature). After you reset the user name will be admin, and the password for the modem will be password. Next you go to the home screen in the modem, from there you will click on config, vc config. In the vc page, click the 1st edit button. You will then see a new pop up, the 5th box down should be protocal, take that from pppoe and set it to bridge. Then just configure your router for pppoe. Its that simple

As for the speed downgrade, dsl works off a loop length. They pretty much do best guess as to if you will work right or not, really depends on the phones lines both out side and in your house. They try to give you the best speed possible, but if you have crap wires out and or in the house, they your service will suck. They have to downgrade the speed to what the lines can really handel, cause if they keep you at 1.5, then you probably would have gotten kicked off line every 20 minutes, and rather than having a 1.5 speed, you would get like 150kbs. THey knock you down to 800, and you will get a solid connection and sit at your 800kbs. Please try and think before you speak

Hmmm...damn I don't even know where to begin on this one. In April of 2004, I was drawn to the Verizon Online call center facility here in Tampa, FL. Not only was I a DSL customer at the time (and that was because I had no other alternative, my 1st roomie had cable under her name and because of an unpaid balance, which I wasn't going to pay, I had to get DSL b/c I couldnt get cable again due to that balance and our lease).The pay was good, the thought was decent (a call center with incoming calls, no outgoing or cold call sales). How much better does a call center get than that right? On top of that it was 2 teams you could be put in...Sales...or Retention. Everyone shoots for sales, but according to the HR, only the best of the best are put in Retention...WRONG! In every way possible.
First let's start with training shall we? We first learned the basics of DSL and how it works on a technical level which is ok and good to know in some cases, but when your job requirement is to "save" customers from cancelling their DSL, it really means jack shit. I say it's good to know in some cases though because 95% of the people calling the retention department are calling to cancel due to technical problems, and who can blame them, I certainly cannot. So it's good to be able to explain to the customer the shit that the SALES REPS should be able to address when a customer has questions about DSL or is looking into getting it. Ha...sales, that's a whole other issue I will get into later!
So yea, the phone system and the long hours spent on the hold waiting...let's get into that. The phone system at first when you call the 800-567-6789 number (which is the grand customer only number that they give you to call for everything) has the automated shit going on that never works! You put in your number and ask for a certain dept., it never gets you to the right one, rarely if so. Also, depending to the site you were routed to, depended on who saw the number you input on your phone or not. As someone previously said, there was no communication between the company and its departments; and you are absolutely right, and we, as employees (well, the ones who actually cared about service and its customers) complained about that all the time and how difficult it was to provide outstanding service when you had shit like that working against you, it makes the company looks bad. All your supervisor would tell you was to deal with it, ask what you gotta ask, offer what you gotta offer, and get off that call in 6 minutes and 20 seconds.
At my site, we had a program that could bring up your number, name, address so we can verify your number, and have you verify the name and address. The catch was not all comps had it, and the ones that did, about 50% of them had a working version of that program and the others did not, on top of that you already had about 10 different screens (one for East customers, one for west, one for teleproducts/part orders, one for logging in account information, one for sending certain requests, checking availaibility, the actual phone system screen, one for call notation, call history, etc) That you had to look at for each call! So some reps saw that adding one more screen that could be useful, wasn't worth it. So that's why you input your number, and reps would always ask for the VOL number. Not only that but it was necessary to ask for it, as some people input their cell phone numbers instead of the line the DSL was running of off. Yes you had plenty of employees who were idiots, but some customers were just as bad.
Sales was always the department you could get to instantly, as a customer, and as a rep. The sales dept. was right upstairs above us in our building so we knew who a lot of these people were, or could trace back to them if they did something inappropriate or unethical. Retention, the dept you call to 1-cancel DSL, 2-order additional parts yiou were missing, was always having long hold times because of 1-the call volume, on a given day we could avg between 80-100 calls in queue, 2-the reps had to get info or transfer warmly to other depts and their hold time was lengthy, so the reps wouldnt be getting off their calls in 6 mins, more like 15-20 causing the hold time for customers to be lenghty. Catch 22 situation if you ask me because in order to do proper customer service, at times you needed to be on the line to transfer, but it causes long hold times. So think again about complaining about the hold times. 1- there were only 2 retention departments open (one in FL, one in VA) b/c one of them closed down, and I think the one in VA closed down for a while, and 2-it took reps a long time to get to the places you needed to get to, even when we called them using the "quicker number for reps only." Here's something you don't know, the rule is, if calls are in queue, or even at any time, you are to cold transfer all calls to the "correct dept." However, if you tell the rep that you want them to be on the line with you to make sure a-the story is told propoerly or b-you're in the right place, you have to ask the rep to do so, that way it is on the record and the employee won't risk getting a write up or even fired because they had a long talk time, or someone was monitoring the call and the employee (who was trying to help the whole time properly) and transferred warmly (meaning they stayed on the line with the customer) and the customer didnt ask, then it would be seen as the employee taking advantage of the system, and not wanting to take calls. The only way to have this happen is to vocally state so, keep this in mind. I always tried to warm transfer, even if it wasn't supposed to happen. I didnt do it 100% b/c when you were being monitered you could tell by the echo, so if I was being monitored, the call went according to VOL standards, if not, it was all about making a disgruntled customer happy. I'd rather have a customer leave my line happy and complimenting than negative and complain. It was already bad enough they had to deal with bad reps (as we had to deal with them too, and they are our colleagues) as well as the fact that Verizon is a monopoly and a shady one at that providing half ass service. I was not about to provide half ass customer service. My 1st coach would come to me and YELL and make a SCENE if she did not hear my call according to Verizon protocol. My second one would tell me I needed to stick to the "pink sheet" but I constantly told him I was only doing my job. He never got on my ass b/c he knew how vital a rep I was to that damn company, and that damn department alone.
I wish I could remember the numbers to call for Verizon so I can give you the back numbers and the number to CAT (the highest dept. you can get routed to by a rep). If I can find the sheet, rest assured it will be up here.
Now, the other departments...Sales were nothing but pieces of shit. Thats on the local side and DSL side. Whoever said that the telephone side of VZ and the DSL side were 2 different entities were completely right, however, the TELCO side could offer dsl and place dsl orders, but we on the DSL side had no record, knowledge, or listing of anything relating to the TELCO, and if we moved services (we were one of the few who could) for a move or something, we could only do DSL. Thats why you're always knocked back and forth between TELCO and DSL when it came to certain things. I know it's a pain and it doesn't make sense, but that's Verizon. Their slogan should be, If it doesn't make sense, It's Verizon.
The people working at sales were slick/shady/bum ass mother fuckers who were never put in a situation to lose their job (unlike retention who had everything working against them.) Their lines were never held up, not many people ever called them unless some big promotion came out. That job was something my dog could have done blindly. They had everything they needed right there at their dispense and never used it, instead they'd be dick and route customers everywhere to avoid a phone call or a possible "No." The best of the best was supposedly put in Retention, but they really needed to go into sales. On both the TELCO and DSL side, they were getting incentives left and right, $50bucks for every 10th order you place, $10 each one to follow. People were averaging about $800 a week from their paycheck and the incentives. Why? Because they were doing it the wrong way. Come on, you know a product back and right, and a customer calls to potentially place and order that can get you money, days off, xboxes, playstation 2's, flatscreen TV's, free vacations, digital camera's, etc, you think they will take no for an answer. No way. They would sell it to you like you could get it and place the order knowing in the end, Retention would take the hit as we would call it, and you would have to cancel (which counted against retention specialists, to the pt where if you scored enough, you could get fired). Also if you ask for information on DSL and said you did not want to place and order, however, agreed to get information about it in the mail...Congratulations, you just ordered DSL. The verbal agreement on getting info through the mail just placed you an unknown order. Don't freak, billing doesnt start until you plug it in and are actually online. But yes, you will have equipment on your door step dropped off by UPS waiting for you at home after work. my advice to you on that would be, interested in DSL...go to the website and check the availability online yourself.
Bla, there's so much more that I will rant about tomorrow so you know the inside scoop, but for now, I have an exam to study for. Until tomorrow, any q's, feel free to hit me up!

The DSL nightmare in New England is worse than the Three part series! This is just a part of the whole story.

We originally ordered it for our office..they were going to come and set it up as part of the plan..that turned out to be a lie. They charge $200 for it. Then we went through Westell Nightmare! {if they send you these, send em back they are junk..and I mean junk.} two Westell Versalink Wireless Modems, neither worked. I finally called Westell, they told me the Verizon models being offerred were junk and Westell doesn't support them. He actually said "why the hell are you calling us, we made those and never want to hear from Verizon again". I then called Verizon and demanded a better modem and router. They said fine that will be another $100 I said no it will be free because I have an agreement from Verizon for Wireless DSL {I kept the agreement copy} After a bit of debate they sent along the Linksys {these work great} and Westell router.

The problem then was, the Verizon DSL install CD does not tell you how to set up Wireless with Linksys only for a standard Modem. I called Verizon {always a mistake! always} After speaking with 9 people i finally got a sympathtic Tech guy who walked me through the whole thing while telling me how fouled up the company is. He hated the place..so far so good.

Next we needed another DSL set up in my warehouse. I spoke to some very nice sales people, got a different story from each as usual. Finally made a time and place appointment and gave them a number to call before going to the facility {it is ten mins from my office} The morning of the install the guy called and said he had been there, couldn't get in and left.He left a message saying we would have to re-order an install. After calling five numbers and spoke with a preposperous number of people I finally got somone who helped. The man showed up and three hours later it was done..at 3:45 PM. It was supposed to have been done by NOON! A day blown and THEN I learned the line has to be tested for two more weeks and we now await the modem which has yet to arrive.

During all this I learned because we were putting new service in the warehouse, Verizon in their wisdom CANCELLED the service at my office!!! So I called then and they kept asking why I wanted service in two locations in two different towns. DUH! we have several locations for our business! After twenty minutes I finally got someone who could comprehend the idea. We are still awaiting our "Rebate Check" from the fist DSL line its been four months.

On the other hand we have Comcast/Adelphia at home, it is faster more reliable and if you have a problem the cable people are better in our experience.

Verizon is scattered all over now, the Sales People Lie to anyone and everyone, everytime in my experience. They work on Commission...and have NO..and I mean no accountabilty. THis I learned from a Verizon tech rep early on. I also learned that the order numbers vary from department to department. So even if you're savy enough to write it down just try and find someone who can us it.

I won;t even get ino the poor to non existant cell service in our area....its a local joke how bad it is. Happily our contracts all expire in a few months and we'll be changing to anyone but Verizon. Probably the most fouled up comapny in the country. BRING BACK NYNEX! or better yet New England Tel and Tel. They at l;east were trained, showed up on time, called if they were late and the business offcie was local. If you have any option other than Verizon DSL take it without question. and James E, Jones should retire..his personal credibility has sunk to lower than Zero by endorsing this bunch of morons.

Eh.....I feel sorry for this Verizon nightmare.
But...comparing between Optinum and Verizon i only see the speed.

verizon does have sucky customer service though. i have to agree...i have connectivity issues when phone is on/off

Well I wondered how hard it would be to find other unhappy customers of verizon dsl...never thought it would be so easy! I too had the long wait to get DSL even set up in my home (almost 2mths) and i've had it over a year now and the service has not been reliable. I realize it even more so now that I have added the Verizon Voicewing service which of course relies on DSL...I just spent about 2 months ago 3 hours on the phone with the VoiceWing tech and DSL tech (thank god the voicewing tech was AWESOME!) and she had to teach the stinking DSL guy all about Voicewing and how it works. He kept wanting to blame my crappy connection on VoiceWing when really VoiceWing is just like hooking up another computer to your router...It took him the longest time to "get it" After spending that 3 hours on the phone with this "supervisor" he assured me it would be researched and someone would get back to me by 72hrs..well that time of course passed with NO word..I call back and yep you guessed it all they did was close the trouble ticket having not done a damn thing to check in to my problems. They opened another one making me do all the stupid speed tests and this test and that test...asked to speak to a super...conveniently not available...leave a message NO ANSWER, call again next week, again ticket closed no resolution..I just gave up for a few weeks and called back tonight to go through the same crap again, test my speeds tell me it's low considering i'm paying for 768 but it's ok...blah blah told me it would be sent on to be looked at (YAY RIGHT) tell them i want to talk to a super, she seems reluctant and says well i can do that BUT you know they won't trouble shoot with you, I said i don't want to trouble shoot i want to BITCH...lol transfers me and yep you guessed it not available leave a message. I just told them I'm sick of the trouble shooting calls and the tickets being close and if this is how they are going to treat me then i'll drop their service. Maybe I should have added at the end of my message "CAN YOU HEAR ME NOW?"
Thanks everyone for sharing your stories. It really helps to know I'm not totally alone in this nightmare they call Verizon DSL (DAMN SUCKY LINES?)

Steph totally ticked in Tampa...

I just read your story, from "Nice Lady" to "Lyin' Ladies" "Confused Tech 'Support' People (several) this is almost exactly our experiences with Verizon.

How do they stay in business????

I am definitely calling the cable company in the a.m. For $10 more a month I won't have to deal with this messed up, so-called, "service" company.

I know what you mean. I needed a replacement modem and they sent me a power cord ... both highly important features but hardly interchangeable. I'm presently accessing the Net via an ethernet connection their techs say I don't have on my computer. It goes down reliably once a month and I spend the better part of my busy work week tap dancing with several techs before my problem is solved. And the wheel goes round and round ...

I just had my last day as a technician working for Verizon DSL customer support. Although it isn't really Verizon at all. It's a third party contracted to Verizon called Calltech located in Columbus Ohio. Basically it's about a thousand kids in a warehouse full of computers making 9 dollars an hour, and get this, none of them care about helping people!! But it�s not their fault, and I�ll tell you why. Now, these kids aren�t stupid, a lot of them have degrees in computer science even, but because Ohio's economy is in the toilet, they are reduced to working here. Here�s what one can expect when calling Verizon DSL tech support. (This may be a little long winded, but well worth the read.) First off, Calltech/Verizon is massively hiring about 50 people a month to fill the DSL tech support positions. The main reason of course being, that 40% of all employees quit after about a week, which means when a customer calls in they have a 60% chance of speaking with someone who has been there less than a month. Why that is isn't really important, what is important, however, is Verizons expectations of the technical support and also how we are trained. We go through training every day, 8 hours a day for 3 weeks, and then a month probationary period. Now this training isn't easy, and not everyone can do it. You must have at least some brains to get this job. (I only said some.) Now, one with a little intelligence would assume that Verizons biggest expectation for Calltech is getting people back online, and being friendly about it. But no. Verizons biggest concern with DSL tech support is something called AHT. AHT stands for Average Handle Time. Notice is isn�t called Average Talk Time, because you aren�t talking to a customer, you�re handling them. Nice, huh? Basically it�s how long you are on the phone with a customer. And as far as Verizon is concerned, the shorter the better. Think about that. A multi million dollar company with a sub par internet service doesn�t really care about helping people, they only care about how long we�re on the phone with them. Does that make sense? I should hope you think not. When we go through our training they tell us, �if you can�t help them, get them off the phone as soon as possible�, and that is a direct quote from one of the instructors. This is what we are taught in training! This isn�t one of those spirit of the law things that people adopt and management sort of looks the other way at. This is in the curriculum. We are taught that if we can�t get the customer back online, then the best thing to do is think up some B.S. excuse about how this is THEIR COMPUTERS FAULT! Yes, this is what technicians are TAUGHT TO DO!!! Rather than go the extra mile and keep the customer on the phone for an extra 5 or 10 minutes you are told to lie to them and get them off of the phone. Now, when someone calls in and can�t be helped and they don�t fall for the �it�s your computers fault� line, they do what any other person who�s throwing money away would do, they say the �S� word. No, not that one, Im talking about, SUPERVISOR. Now, Supervisors at calltech have E.S.P. for this. I swear, they know when a customer is pissed and wants to talk to them. So when a customer asks for a supervisor we are instructed to �de-escalate� the situation, which basically means talk them out of it. Then we are supposed to get up and find a supervisor. And 8 out of 10 times I have gone looking for a supervisor they are nowhere to be found. They�re in some secret supervisor hiding place where no one can find them until the customer is off the phone. In that situation we put them in what�s called, the callback database. Any Verizon customer who may read this knows what Im talking about. Here�s what we say, �Im sorry sir/ma�am but no supervisors are currently available, Im putting you in the callback system and a supervisor will call you within the hour.� Most people are satisfied with this and sit patiently awaiting the supervisor to call them back. If in any given day 40 customers are put into the callback database, maybe 7 or 8 are actually called by supervisors. This is the level of customer service to expect with Verizon. To make a long story short, don�t get Verizon DSL if you don�t have to. Im not some jaded customer trying to get Verizon back for lousy service, I don�t even have DSL. The way people are treated there isn�t right. No one cares, and that�s how Verizon wants it. This is straight from the horses mouth, but take it as you will.

ROFL...calltech must have been your first job at tech support because EVERY business conducts the same EXACT way verizon does AHT is a factor no matter what company you call (try dell, hp, linksys, comcast, hell even gap) they want you off the phone as quickly as possible. I highly doubt you were trained to make up excuses to get a customer off the phone but if after troubleshooting the problem indicates the customers pc (which in my experience with tech support happens at least 75% percent of the time) then direct them to where it can be resolved. Fact- some techs are more knowledgeable then others and will tell you how to remedy the problem. Plus in my experience if tech support at your company was doing so terrible verizon would pull their contract since it makes them look incompentent...

Well, im also someone who works for that damn company called Calltech. U know, your DSL would work properly, ony if you dumbasses knew what the fuck ou were doing! Honestly, there are some people that shouldn't have DSL, let alone a computer. Here are some examples of that customers that I get on a daily basis, and what I have to do to get them off the phone

Tech: What seems to be the problem?
Customer: My DSL is not working.
Tech: Okay, look on your DSL modem, and tell me witch lights are on.
Customer: All of them
Tech: Any Blinking?
Customer: No
Tech: Is the ethernet or USB light on?
Customer: Um, all of the lights are on.
Tech: Okay, look at the back of the DSL modem, u know, that box with a lot of blinking lights, and tell me if you see a yellow or blue cord coming out of it.
Customoer: Oh, I see it! Its a yellow cord.
Tech: Now, lets open up Internet Explorer.
Customer: Whats that?
Tech: Its your Internet browser, look for a blue "E".
Customer: Okay, now what do I do? Hold on, I got page cant be displayed. This is what I always get.
Tech: Okay, clear out the address bar.
Customer: Whats that?
Tech (now fusturated): Its a white bar at the top, and it will say "Address" on the left hand side.
Customer: Oh, I see it. How do I clear it out?
Tech (now has just about had it and will do anything to get off this call): You know what, lets do this, go to start, then go to run, then type in "msconfig" then press ok.
Customer: now what do I do?
Tech: Click the SYSTEM.INI tab, and uncheck everything, then go to WIN.INI and uncheck everything, then click ok, but do not click shut down.
Customer: what next?
Tech: U know, lets restart the computer, and lets see what happends.
Customer: Ok........................Somethings wrong.
Tech: what is it?
Customer: I get a blue screen, and then it restarts.
Tech: sorry, there is something wrong with your computer, you'll need to call your computer manufacturer. And that would be the people who made the computer.
Customer: Oh, okay.
Tech: Have a nice day (turns off mic and just starts laughing)

I could've fixed it, but that customer we call a dumbass.

Then we have the person who doesnt want to hook it up.

Tech: What can I do for you?
Customer: Someone was supposed to come out today and hook up my DSL, I just got the stuff in the mail, and i've been waiting all day for the tech to show up..
Tech: What you have is what we call a "self install kit", You install it yourself.
Customer: I want someone to come out and install it for me because I don't know how to.
Tech: Well, if you put the CD in your computer, it will give you instructions on how to install it.
Customer: DIDN'T YOU HEAR ME? I WANT SOMEONE TO INSTALL IT, AND I WANT IT DONE TODAY, OR IM GOING TO CANCEL.
Tech: Give me just one moment while I transfer you to the department that will be happy to cancel your DSL service.
(This i've actually had to do before)

I would give more examples, but Im too damn tired to do so. But the moral of the story is some people shouldn't be permitted to own a computer, espically if they're 95 to the second power. Those people dont know a mouse from a keyboard.

I feel sorry for anyone who has Verizon DSL or at that, anything dealing with Verizon.

I also work for calltech and you can find something else I wrote to help you poor bastards in part 2 of this web page (you will find it at the top of this page) Obviously people dont listen ( which is expected) so I will be posting this on every anti-verizon website I can find. What this is a list of internal phone numbers that tech agents like myself use to contact various departments. These should get you through fater than dialing the normal number. Please do not e-mail me about any of these numbers not working becuase frankly I DONT CARE!! I have to get yelled at by people all day for
9 dollars an hour and I refuse to do it at home for nothing. Anyway, here goes:
Data Service Support Center-877-806-1001 option 2
Dial this number if you have been waiting three weeks and your service is still not connected to see if your order has fallen out. You will have to reorder service if this happens
E-Care-866-326-7937
If you cannot access your account on-line this the number to call
If you used to have service with Bell Atlantic and your order has fallen out Call 866-518-8375 9am-6pm
Verizon Avenue-8668928368 option 1,1
Business DSL Billing-888-649-9500
Business DSL Sales 888-649-9500 option 3
Business DSL Tech Support 888-649-9500 24*7
Business DSL Cancellation 888-649-9500 9am-8pm M-F
Customer Support Team(Billing) 866-268-4630 option 2,2,1
Residential DSL Cancellations 866-268-4630 4,1,1
Consumer DSL Tech Support 866-268-4630 1,1
Consumer DSL Mac Support 866-268-4630 1,1,1,2
Problems with Verizon MSN 866-765-1654

A list of all cities where Verizon has a contracted Call Center:
Birmingham, AL
Columbus, OH
Fishers, IN
Grapevine, TX
London, ON
Odessa, TX
Tijuana, British Columbia

I hope this helps you poor sales to waste very little of your time

P.S. If you are running a small business from your home and are only paying for residential service and your DSL Breaks.You are SOL. Verizon does not give a fuck. The only way you will get better service is if you pay for business DSL. If you are really losing a million dollars a day like some of you assholes tell me you are I think you can afford it. The number is right here on this post

At the Grapevine, TX call center a company by the name of Telvista runs the show. I started working for Telvista through a staffing agency, which promised $9.50/hr. Everyone in our training class was excited to know that eventually we could work for Telvista after the staffing agency...but a big moan was let out after they told us there would be no increase in pay after you did get hired!

I managed to last six months there...I enjoyed helping people get their DSL working, but as was said before the AHT ruled. I really didn't care how long it took, if I could get the customer working I would. You were always coached and told about your times, but as someone said earlier it's the same in all call centers.

Telvista has a very high turnover rate and for good reason. It's not about the job being hard, its all about money. Greed! I lasted six months before I walked off the job...Telvista was constantly changing everyone's tech support roles. In my opinion, the company is ruled by management, it's non-union, the can do whatever they want, when they want. If they can get people to quit, then they don't have to pay unemployment. If your benefits are coming due they promised you, then they will find a way to get rid of you, they won't want to pay that. With the constant training classes ongoing your easily replaceable, when you quit. Telvista wins, Verizon wins, customer loses. The customer loses because they are always getting fresh trainees who have no clue what they are doing. I was one of those from the start, had no clue what I was doing even after the training. I'm sure I provided alot of customer headaches.

After the 5th and 6th months, I finally felt confident about helping the customer. I enjoyed the challenge of handling someone's call to get their DSL working. It felt good to get them on their merry way online. Then one day my supervisor comes to me and says from now on you are will be handling business calls only. WHAT? I've had no business training at all...here's your packet, this is what you do, good luck! I was shocked! I answered two calls, I was back at square one, what to do? I had no clue how to help these customers! First call I transferred to another department because he was so pissed! Second call, I had to hang up on the customer, I had no clue what to do for them. I had to walk off the job, how could I provide customer service if I had no tools to work with and no help!

Must have been the email I sent to my supervisor the day before with my complaint! My benefits were coming up finally in November, maybe that was it? As I said, management can do whatever they want. We did have a business DSL tech support there for a long time, but they removed all the techs from there last month and made them residential techs and gave them all shift bids for 3rd shifts with no differential pay. Then they had to start over just like I did. Most of them quit, they couldn't work the hours or handle the calls, since business calls were much easier than residential. Hmmm...if we can get them to quit, then we don't have to pay unemployment and no one gets benefits!

Every six months, Verizon wins, Telvista wins, customer always loses!

Verizon Wireless: America's WOST Unreliable wireless network -

Thousands of people a day report that Verizon Wireless is scamming its customers and doing illegal activity.

Maybe Verizon is up to the same tricks as other big companies committing fraud??
Do you have a Cellular phone with another provider and looking to switch? You might as well NOT even go close To switching to Verizon Wireless unless you have a thousand dollars, a good lawyer and want your credit destroyed.

Verizon Wireless has been providing customers with horrible service and making people pay outrages fees for Services they have not asked for or even ordered. According to many reliable sources Verizon associates are trained To LIE, Mislead and rip off its customers.

If you?re with Verizon right now and want to switch to a MORE RELIABLE SERVICE PROVIDER you might as well As stick with VERIZON at least for the time being. This giant corporation has been will turn around and placing negative and derogatory remarks on peoples credit report and then not remove it under Any circumstances even if your found NOT GUILTY Of such charges.. MR Scharnikow from the executive relations department at Verizon Wireless even came out and said that even they are in the business of assisting "WEALTHY PEOPLE" and that if an account is charges off it will reflect on that Persons credit report even if the amount is $1.00. Mr. Scharnikow even admitted that Verizon Wireless wont even discuss payment arrangements because that is not their reasonability Elizabeth Sturgis another representative with the executive relations department is just as rude as all of the other associates. Mrs. Sturgis has even threatened to press harassment charges against one Jacksonville, FL resident because he has Contacted VERIZON FOR A LEGIT COMPLAINT. ?If you contact us one more time we will press harassment charges against you? she said.

If your looking for a JOB with this giant company you wont actually be speaking to a REAL RECUITER at Verizon Wireless when they call ? they actually outsource their
hiring department to a company by the name of ?National Recruitment center? who of course have NO PRIOR Management or Human resources skills. They actually work at a call center that is managed by ordinary people like you and I.

If you?re having problems with Verizon we encourage you to visit a NEW ANTI VERIZON WEBSITE. On this new And improved website you?re now able to purchase official "VERIZON STILL SUCKS T-SHIRTS" Please visit the following website
for more information or to file your complaint

http://www.VerizonStillSucks.com

VERIZON DSL DONT SUCK,
It is the dumb idiot or the stupid people in it
customer support and it customer service that are very poor. Yes i think they are nice people when i talk to them, but they are a bunch of stupidest people i ever seen. Make me feel sad that I have more knowledge then the tech guy there. I call in talking about a problem and how can i trouble shoot it... He talking about sending me a repairman.. after he tell me to restart my comp ...and ask me to repair my connection...

OMG, so many more bad experiences than good. I am here to write about my first BAD experience. Was told me DSL (verizon) would be up and running on Dec. 13 after 6 pm I could install everything. Today is the 19th, no email, no phone call, automated status different from online order status. Called a rep this morning, she couldn't even tell me if DSL was ready on my line yet. I had to plug every thing in and see if the green light would stay on to see if the DSL was ready yet. And of course the light kept blinking. A few weeks ago I had gotten an email that I may have to wait into Janauary (order date was November 21st, I have been waiting for DSL for about a year in my area, I live in the heart of Poconos PA too - what's taking so long?). My husband did already try to run the install CD, how did I know it wasn't going to work? And here we go with more problems cause I think the tower we have doesn't have the plug in space needed for the yellow cord thing. There is a blue cord for USB, but if I can't run the CD, I can't get the drives needed. We were going to go with satilate, but who can afford 600 for a dish. And the first t-storm I know hubby would have a fit cause if the clouds are to thick even our Directv is interupted. Such drama, I was so looking forward to DSL too..

I also work for calltech and I care about the customers I don't care about that handle time shit that KPI stuff is crap and I don't care about if they let me go then that's that because I know I will move on knowing I cared about the customer. I would never ever get verizon dsl though from some of the crap I hear.

I was using Cable before I switched over to DSL a few years ago. The cable was always going out and having problems, but the DSL worked perfectly since day one. I actually work for the company that does tech support for Verizon DSL, and I'm unsure as to why anyone would blame the tech support for their own ignorance. I can assure you that if your DSL isn't working properly, it's most likely not on Verizon's end. And, after a smooth few years connected to the internet with DSL, Verizon is kind enough to offer us FiOs for only $34.95. I'm enjoying my 5M/2M.

I truly enjoyed reading "To Hell with Verizon DSL". I also enjoyed your humor. I must say that my husband did say to get it because it was only 14.99 a month. When I check out Verizon DSL they said that they have some issues with McIntosh Computers (They are actually the ones that have issues) and I do enjoy using my Mac a lot! Glad that you post it on the web. You definitely convince me to go with Comcast. Hopefully others will too, if it isn't too late for them. :)

By the way... Kudos to you and Illustrator 10!

Imelle Brooks
http://www.Imelle.com

U people are so stupid, always complaining about the service, verizon has about 4 million cxs, it obvious that a few percentage of the cxs will experience real problems with their line..

i had worked with verizon for 5 months on tech support, im currently studying systems engineering so not all the techs are so stupid as you think.. i only work there because sometimes i enjoy helping people and it gives me time study..

but by my experience 90% of the problems are caused because the cx did something to the computer or he didnt install all properly... wich they never understand that his computer that its a "brand new computer and my computer is working fine" is the one that has the problem.

they are so stupid wich i say stupid because most of people they think they are computer experts and that they are never wrong and that the problem its on our end.

you dont want to install a kit with explains you everything with images and even on the installation a guy is speaking and telling what to do. but noo you only pay 14.95 dlls and you want someone in to your home only to install your fck cd and plug your modem wich a 10 year old kid could do it, and you want it to be on the same day you call and of course you want this service with no extra charge.. like you were paying 100 dlls for service, you are not the only cx and you are not paying enogh to have a special tech only for you

if the cx could be a little more patience it would be better for us to help you.. but you are only complaining ,you never want to troubleshoot and you want us to resolve your problem with out doing anything ...

i have resolved so many "connection" problems with very angry cxs complaining about our service and the fckin problem was that they had a filter on modem.. cant you read the instructions????

-but no i have already placed my filters..
-sir maybe a filter or a phonejack is not working properly
-all my lines and wires are new they are working fine and i have dial tone on my phonejack(u ignorant that doesnt mean that ur receiving dsl signal on the phonejack)
-sir lets connect modem onto another phonejack so we can run a test
-why i told you that everything is fine
BELIEVE ME I HAD CXS THAT ARE WILLING TO COOPERATE AND AFTER WE UNPLUG ALL FILTERS WE REALIZE THAT THE HOLE PROBLEM WAS BECAUSE ONE LITTLE FILTER ON ANOTHER ROOM WAS DEFECTIVE OR THE PHONEJACK IS HAVING ISSUES.. BUT NOOO EVERITHING IS FINE AND I HAD 3 TROUBLE TICKETS AND THEY NEVER SHOW UP ON MY HOUSE.. HOW ARE THEY GOING TO SHOW UP, THEY MAKE TEST ONTO YOUR LINE AND SINCE YOU ARE RECEIVING SIGNAL WITH GOOD RATES TO THE HOUSE THEY CLOSE THEM.. SO NEXT TIME TRY TO TROUBLESHOOT AND STOP YELLING.. THE ONES THAT WILL HAVE TO WAIT WEEKS TO GET THEIR DSL BACK ARE GOING TO BE THE CXS NOT US.

so believe its not that easy to managev20 or 30 calls a day with this kind of stupid and angry people that they think they know everything u dont know nothing.
so next time u call us just let us do our job and stop complaining.

Verizon sucks big time...
This is what I send them today ..

--------------------------------------
Your Verizon DSL connection drops every other time... You have got fucked up service I have ever seen. I'm trying to upload home video of my daughter so that my parents in Asia can see but your most fucked service always get dropped and I have to start all over again.... what a loosers you are....
If this happens again and again I have no choice to write chain letter or worst service article and publish it ....

you seems not to understand the power of word of mouth and internet bloging .. you loosers

A frustrated customer

Wow... I'm a tech support agent for verizon, its hilarious to see all these horrible reviews of their service. It's true, most of the people i work with have no idea what they are doing... however... at least on of the things they told you are true...

1) when moving, it takes approx. 7-10 days after the phone is activated to put DSL on there... which is something to do with the FCC nothing with the phone company

As far as lying things

1) the Cancellations dept (now Consumer Solutions) is really a retention dept. Their job is to save the sale at all costs, Tech support does nothing with billing or cancelling. There isnt anyway to do it, I know i work there....

2) They pretty much outright lied when they told you that they cant cancel it... all they have to do is not connect you at the central office, real hard..lol

and to the commenter who had DSL installed and cant get online and our engineers are taking 36 hours to look it over... that is standard, you must have had a "trouble ticket" created which notifys the Verizon network dept that there could be a problem on your line...

you may not believe it but there isnt always an easy fix to DSL problems. Its pretty fragile, alot of the stuff that we deal with isn't even in the lines, and the number of people we get calling because they cant change the resolution on the screen or cant VPN (which we dont support) takes away from the enthusiasm of helping ppl with their actual DSL problems...

Hello everybody. My name is Jim, and I'm a Verizon Tech. It's actually kinda funny how I found this site. I was trying to find my schedule and couldn't get to the page where it's supposed to be. More technical shortcomings. Sigh.

Anyhoo.

I'm actually laughing at your collective pain. Yes, I know it's cruel and unussual to be without internet access for more than 2 hours. So now I'll let you in on a little secret. The people you talk to on the phone with "Verizon" tech support probably don't even work for Verizon. I my self do not. VOL contracts out their tech support so they don't have to pay fat benefits and whatnot.

And the reason it takes so fuckin long to fix something is because the subcontracted company (we'll call them company1) literally gets paid by the number of calls they take and how short the call is. So get this scenario:

-You call in with a problem.
-throughout this whole process company1 only gets paid for the first 12-15 min of the call, so guess what kind of service you get after that?
-Tech1 is very nice (but probably in training).
-Tech1 doesn't probably know what the fuck they're doing (not joking).
-Once you call in and talk to exactly 5 Tech1's in 7 days, you get to Tech2 (at company1 we're called the Chronic Team).
-Tech2 (me) has been working there for maybe 4-5 months, these are the people who either solve your problem, can tell you what the problem actually is if they can't solve it (line issues, PC issues, etc.), or can get you to someone who can solve the problem. Please, PLEASE listen to them.
-I (Tech2) can see tickets from EVERY call you've made. So if I'm checking you records and start to chuckle it's because I've spotted some rediculous shit done by Tech1 on a previous call. I can ussually not only figure out what your issue is, but how to fix it, just from previous info provided.
-Get this!
-Company1 has now been paid by Verizon for 8 calls MINIMUM while fixing a problem that could have been done in 1 if they gave a damn. They've now made more profit as a direct result of bad service. Do you think they are in favor of their shitty tech support or not?
-On top of that, employees are actually ENCOURAGED to do shitty tech support if it makes the calltimes lower. Again, no joke.
-Oh yes! Let's not forget the old threat of cancelling service. But wait! We're not actually Verizon, remember? WE DON"T CARE! You cancelling your service only means we don't have to deal with another pissed off caller! Yay!!

By the time that call gets to me the caller is already pissed off. Guarunteed. They've had to deal with at least 5 idiots who probably were very nice and very convincing that they knew what the fuck they were doing. If they're talking to me, those 5+ people are obviously jackasses. I deal with this shit all fucking day.

The only way you're going to get good tech support is to get a good tech support agent. Period. Obviously you can'e request one, because we're all required to tell you "We're the highest level of tech support available." Bullshit. There are no less than 4 levels of tech support at my callcenter (which is in Ohio by the way). Tier1 (training until they get bumped up to Tier2), Tier2 (me, the Problem Solver, we can apply for Tier3 if we feel we're not getting abused enough), Tier3 (Tier2's tech support, when we place you on hold to "check another resource" we're probably talking to these guys, they sometimes are required to take over calls, if a tech agent transfers you to another tech agent, you are talking to them, they know their shit), and the Supervisor Escalation Team (the ones we send you to when we're tired of hearing you bitch). So Tech1 (greenhorn with a minumum of NO experience and a max of 5 months if their worth their pay) is required by the company (and can be fired if they don't) to tell you a lie that they are the highest level of tech support available.

Here's a look inside my company. We have a few metrics that are tracked BY VERIZON. Repeat THESE ARE NUMBERS DICTATED BY VERIZON, NOT COMPANY1:

AHT (Average Handle Time): This is how long you are on the phone. Tech1's are required to maintain AHT of no more than 12min. Tech2's (me) jump up to 18min (presumably these problems are worse), Tier3 (my go-to guys if I get stuck) have 6min (because they're that damn good and only get a call that is at least 18min long already). Company1 is paid per call based on these requirements. Verizon doesn't pay more for a longer call, so if we go over on a call, Company1 is losing money.

FCR (First Call Resolution): The percentage of total calls taken where the caller doesn't call back with the same issue within 5 days. The target is 70%, most people don't hit it since AHT is more important.

FCR is in direct correllation with AHT. The longer the call, the more thorough the troubleshooting, the more likely it's fixed the first time, caller doesn't have to call back, higher FCR. Short call, shitty troubleshooting, caller has to call back, lower FCR. Very simple.

My AHT currently is about 20-30 min, and FCR is around 85-90%. Does Company1 care about FCR? Hell no! They constantly bitch at me about my call times.

We have an entire group of people at my callcenter who's jobs are to wander about the call floor with walkie-talkies and monitor calltimes (we call them Ops). I've had these people actually tell me to "get off that call". They don't care what the problem is or how close you are to fixing it. They want you off that call so you can take another one.

I myself don't give a fuck about AHT. If it takes 3 hours to fix something, I'm taking a 3 hour call, Ops can go fuck them selves. If I have to call Netgear to check out their router (we're not trained on it and couldn't legally do anything to it even if we trained ourselves), then I will. We're not supposed to call other tech support lines, thay say it shows technical ineptitude for a tech support agent to call another tech support agent for tech support. It's a terminal offense to even recomend someone get Firefox or Opera because their IE is fucking up. Apparently Microsoft can sue us for slander, even though their product is shit.

I saw something up there about someone being told the problem was on their PC, even though it was new. That may very well be the case. Your PC may have some setting somewhere that is incorrect, probably some security program YOU put on there because you THOUGHT you were knowledgeable (Zonealarm).

Another thing. Just because someone on a previous call got your shit working doesn't mean I am able to. It's probably not the same issue, smart guy. "Not having DSL" is not an issue. A bad IP address, NIC settings, Browser/OS Issues. THESE are issues. And even if it IS the same issue as a previous call, if someone already fixed it, and now it's fucked up again, guess what? YOU DID IT! Settings don't magically change themselves. Programs that are uninstalled don't magically re-install on their own. But you're right. It's our fault you idiots HAVE TO HAVE Weatherbug or Gator. Or Kazaa, or Limewire, or whatever you use to get your porn.

To all those cheap bastards out there who run a business on your RESIDENTIAL DSL line: Read your fucking terms of service asshole. I cannot relay how many fuckers we get calling us in a panic because their business relies on their DSL. It very plainly states in the TOS that this DSL line is for entertainment purposes ONLY. We have business DSL. It costs more, but you then have techs on call. So if you weren't such a cheap fuck you'd be talking to a tech AT YOUR HOUSE. It's better not to mention that you're violating terms of service in this way. You can and will be terminated from service. Think how mad you'd be then. heheheheh

Lawsuits. Sigh. Do you seriously think that a multi-billiob dollar, global company like Verizon hasn't been threatened with lawsuits? Please. You're not intimidating anybody. You're just being stupid.

Oh, and about the India thing. Do you think all the callers that call us speak english? HAH! Believe me, we're just as relieved (if not more, have you ever tried to troubleshoot with a pissed of chinese guy?) when you speak english.

So I guess what I'm trying to say is that when you call, you're not talking to Verizon. Or the last guy you talked to. Or anyone that gives a fuck how much suffering you've gone through. It will not change the quality of service you get. Remember, you only have about 20min to talk to this person before they go totally "get of that call" on your ass. Don't waste my time bitching, it'll only piss me off.

If you really want to have a positive effect on this shit, get to a Supervisor and tell them when you get a good tech agent. Most people only want to tell a supervisor if they got fucked. Company1 really does track what we call Positive Escalations. These are when we tech agents do such a kick-ass job that you fuckers actually want to applaud us! It happens. And although we don't get raises, bonuses, pizza parties, or any other form of appreciation other than a piece of paper (which make excellent airplanes), occasionally they can keep us from geting fired for having higher AHT from helping you.

Be part of the solution. Be just as loud about the good experiences as the bad. I've never sent a caller away unresolved unless I could legally do nothing or they we unwilling to troubleshoot. Cussing us out doesn't count as troubleshooting.

Sincerely,
Jim

PS: fuck you all

Yo. Y'know, this amuses the hell out of me, and I'll be brief, honest, and to the point as much as possible. Like the previous guy, I accidentally stumbled on this page.. And probably like the previous guy, I skimmed the whole of this.

So, in the interest of anyone reading? Let's get crackin'.

I'm a former employee of Calltech Communications--Oops, sorry, Teleperformance. I worked in the Verizon section of the building, and while I won't divulge who I am directly.. Any of the peeps from around there might recall a nut dressing as Jesus one day. Yeah, that'd be me.

Moving on.

For the most part, the techs/former techs here are right. VOL doesn't give a shit about a customer's issue getting fixed. From the ground upward, don't expect caring for the problem getting fixed.

Note I say don't -expect- it. If you get someone who genuinely cares? Fuck! RUN WITH IT. I know that I, and a goodly portion of the people I associated with up there, would go balls-to-the-wall to actually help a person. First and foremost rule, guys--No matter how pissed you are, at least be civil with the agent on the call. It'll go a long way, trust me.

See, yeah. We've got these layers of support. However, let's define what they are a bit better than the prior guy--

Tier 1--That's the Automatic Voice Response. Y'know, that thing where the phone's telling you to dick around with shit you either A) don't understand, or B) do understand. In either case, it's worthless.

Tier 2 (also called Eastgate, in Columbus)--This is your standard tech agent. Most of them likely haven't been there for more than a few months. Fact.

Tier 2 Get Connected--This section of T2 has been long since moved out of the Columbus call center, if memory serves. GC are typically the freshest of the fresh raw meat in the Tech arena, and their -only- purpose is to get you online and get you off the call. Generally-speaking, this shit's easy, and you can expect a resolution within 10-15 minutes. It also only applies to people who are just getting the service, and haven't been online. Hence.. Get Connected.

Tier 2 Chronic--Here's my first beef with how policy's run. See, the first guy was right.. Chronics originally was people who had more experience. This was a good thing. This was fucking awesome. Around the call floor, Chronics were seen in a near-deific status.. Well, okay, not really. But they were able to do more, and knew more, than most of the normal Tier 2 East or GC agents. Then Verizon decided to go, "HAY! LET'S MAKE THE WHOLE CALL CENTER CHRONICS!" .. And shit went downhill from there. Your average Chronic Agent now probably isn't worth the salt on their own nutsack. There's a bit more of a likelihood of skill here, but still.. Don't trust it implicitly.

Tier 3--This is something you'll never get just calling in. Tier 3 is the internal help desk for all Tier 2 agents. Now, I know what you might be thinking: They're more knowledgable! And, yes, on the whole.. They should be. However, because Verizon wants things bumped up, and they're skimping on proper training and know-how, sometimes even your standard Tier 2 will argue with a Tier 3.. And win. I did, multiple times. Main rule of thumb in relation ot Tier 3 is to not ask for them. Don't even really let on that you know about them. It really annoys the agent you're on with, at least if they know what they're doing. A Tier 3 will not be able to do much more at all than your standard Agent. They're supposed to know a little more, and be there as an advisor for the agent you're speaking with. While they can do some tech support, that's not what they're there for. DO NOT ASK FOR THEM. Unless you're speaking to a complete fuckwit. Then.. Shit, go for it.

TSET (Technical Support Escalation Team)--Also affectionately known as Tier 4, and formerly "Tier GOD". At the start of this group, they had it all--No support boundaries, and the allowance to go through and do whatever the fuck was necessary to fix a problem. I knew most of the TSET agents at the time of its inception, and I can say for a fact--Those people are ones that give a damn, and they want to help. Thing is.. Like anything, Verizon's crippled their ability. They may want ot help now, but they aren't always able to. It's touch-and-go with these peeps, now. Sadly. I was going to move to that position one day.

Supervisor--Again, people you're probably never to speak with. If you ask for a supervisor, chances are you're probably not even getting a supervisor--You'll get a TSET agent. For all intents and purposes, they ARE a supervisor, though. If it can be pulled, they'll do what they can to do it, usually. They should be, anyway. I'll have some asses to kick if they aren't.

And beyond that, you ain't gettin' shit. Again, most I can say is just to be patient, and try to learn something along the way. Patience is the key, though. I know it's aggrivating to not have your problem fixed. It's aggrivating for us, too.

On any given day, I would bounce between three departments, trying to work the apathy out of anyone I encountered to try and get something fixed. The tech agents have supervisors and Verizon breathing down our necks to try and get rid of you, the customer, ASAP. And personally, guys? That's not cool. That's not fucking cool at all. On the whole, the agents don't care.. But for those of us who do, we're just as frustrated as you are, and we will do whatever we can to try and help. We will break whatever rules we can in order to get your issue fixed.

Just pray that you get one of us. We exist.

--Your own.. Tech support.. Jesus

Thank god I went for the big fat coaxial cable and not that thin little cable from verizon. Thin Cables that fails when it rains and get rusty and come loose becoming noizy. It sucks, even when it goes digital and it sounds like your talking to someone being sucked into the matrix!

As an agent i know for a fact that some you customers get fucked over. Mostly this is because it takes for ever for your srd. Every cx that i get with an issue like this i try my best to help out, but for you customers who drop service and then reorder so you can get a month for free, it makes me giggle with joy when you call in bitching because the CO is full. I hate my job. not because my supervisor is on my ass, or my adht is too high, or because my fcr is too low, but because of the retarded customers that call us up. I had a stupid cow call me bitching because dallas had an outage..........there was no outage in dallas.IM IN DALLAS!!!! Her NIC was fucked, yet she proceded to curse me because she could not get online (and log onto adult friend finder and cheat on her husband who pays all the bills and takes care of her sorry ass) because her NIC was fucked. I showed her how this was a part of HER computer yet she insisted that this was on verizons side.......

America is so fucking stupid.
Your own childer are smarter than you.

You call us when your pc wont work, you call us to help you with anti-virus software, you call us when you cant log into or even download yahoo messenger. Why is it you think we will help with that? We are an ISP, not fucking microsoft, or dell, or ompaq. You guys just want to have something for nothing. Im glad i found this page, I really am. For the past year i've been wanting to give cusomers a piece of mind.

Every pc cx with msn or the yahoo portal or even regular verizon customers are all about the get fucked. in a few months when you call tech support your going to get someone over seas who has never seen someone from america let alone seen a modem in person. the only thing left in america will be byop(aol highspeed) and biz.....speaking of biz, all the ads you see about verizon biz is bullshit.
Verizon takes regular techs and drops them in the cue with no training. we have no clue how to help you, you pay 70-500 a month and when you have a problem,(which you will because you've changed your password and didnt update the modem and are staring at a blinking red internet light and then call us all pissed off becuase your biz is losing 40 thousand a day because YOU put all your eggs in a basket and your company has to have the internet to survive). If you make so much money why do have dsl?? go with a T1,2,or3 line you jackass. If you call me pissed off because you fucked things up im going to tell you how sorry i am then a few seconds of silence.........the all of a sudden you are on hold and when you get off hold the first thing you will hear is Jose in mexico speaking spanish.....thats right you were a jackass and took out your anger on someone just like you, wife, kids, rent, car payment, except getting paid 10 bucks an hour to deal ppl like you...and you got sent to spanish support. And dont bitch when it takes an hour to get an agent. our phones a filled with idiots calling because party poker stole the cx's money, they made a password that they forgot and its gonna take 30 mins to fix the mess they made. old men have been banned because they keep looking for naked 3 year old boys to date. idiots are pissed because its the 3rd and dsl wont install because its not the 17th......i fucking hate you people, i hope each jackass that calls me experiences the loss of something dear to them. one day im gonna tell one of you idiots to fill the bathtub with water, then im gonning to have you plug in your modem and convince you that if you sit in the tub and dunk the modem under water the dsl light will stop flahing and that this will upgrade your dsl to fios, then your dead and i transfer your dead ass to the survey, thank you for calling verizon indeed.

I'm on the net now via dialup. That's because, after a mere two days of Verizon dsl, I became nostalgic for reliable connectivity. I had Verizon dsl for two days. In that brief period, I had to call tech support 14 times. I was on the net via dsl for a total of three and a half hours, and on the phone with Verizon dsl tech support for a total of four hours. Connectivity has been a nightmare. Tech support, even worse. Every time I call with the same problem, I get a different response. Verizon wants to send a repair tech out to my home, and they want to bill me $91 for their screwup. I'm going to pay my phone Verizon bill and find a different carrier. Verizon thoroughly sucks.

Hey Verizon agent: assholes like you will soon be out of work since people like me refuse to get screwed over by limpdicks like you. Iiss my ass loser.

Hey Verizon Agent: I didn't think so, little man.

Verizon Sucks! I ordered DSL on April 28th giving myself 10 days before I really needed internet access. I was told I would have the equipment by the 5th and I would be online by the 8th. I got the equipment on the 10th, I got the call saying it was ready on the 13th but I cannot use it until the 18th? Billing cannot change the billing date because "it was computer generate"

As for the CallTech people, byte me! Keep reading your scripts! Maybe one day you might be able to get to the real issue without saying "please reboot"

The only reason I got DSL is because I wanted Direct TV for the NFL package and the cost versus cable internet alone persuaded me, but I am one slow connection away from dropping DSL and I don't even have it yet.

As for Direct TV, I was told that weather does not disrupt viewing but my second night we had a small lighting storm and I lost signal for 10 minutes just as I was watching the 2004 New England Patriots stomp Payton Manning! I know I've seen it 100 times but I still love watching him pout:)

Don't you people get it ...Verizon is big business and they don't give a shit, you guys sit there and complain but it does not matter because Verizon will always have customers no matter what. You guys complain sooo much about our tech support, you dumb asses should learn how a PC works first. The worst part is that you people think that we don't want to help you but you don't realize that tech agents have average handle times to meet and we have processes to follow that are dumb as hell and than you get mad at us, WE ARE NOT THE ONES making the rules and the people that are don't want to talk to you at ALL!!

P.S. Anybody that knows anything about the net knows that cable is the way to go but you people don't want to pay the $50 but you do want the same service for $15.....what a joke!

Jones, you're a tool. The fact is that your arrogance will turn people away from assholes like yourself. Verizon has lost my business. Verizon needs my money more than I need Verizon. Thank God my money no longer supports your worthless ass. Verizon has competition. Vastly superior competition. Go to hell, Jones, you loser.

Alright, so. I dropped a post in here a while ago--should be a few up, and the last lengthy (and sensible) rant. Looking back over this, I gotta say something.

WHAT THE FUCK?

To the few Verizon techs who dropped in after my entry? Holy fuck, you guys are assholes. A Dallas tech? Hah! You're fucking nitwits down there. I lost count of how many tickets I had to correct outta the Texas center. The Columbus group wasn't exactly a bunch of roses, but at least we had our shit together half the time.

However.. Listen. In part, the dicks are right. Most of the techs really could care two shits less about helping you with your problem--usually for one of two reasons:

1) They know what they're doing, and by comparison, your average consumer doesn't. This makes it aggrivating, and very much a feeling that you're talking to a child.

2) They DON'T know what they're doing, and they have a want to try and fluff themselves up with the minor and inane "training" that Verizon supplies so they don't feel bad.

Personally, I fall into the former, not the latter, category. The thing to remember, though, is that though that is true with damn near any agent on the floor, the first category is the people who likely genuinely will want to help you out.

As I stated before--Politeness, people. The Agent isn't the one fucking you over. Verizon is. Much as some of us may have wanted--REALLY fucking wanted--to get you online NOW, with no problems at all.. Nine times outta ten, it ain't possible. The Verizon beauracracy doesn't allow it.

If you're pissed? By all means, switch to a different carrier. Please, spare yourself the pain. Spare US the pain of having to listen to the griping when we can't do anything and WANT to. Moreover, drive Verizon's business to the shitter. They deserve it. They don't care about the customer--They care about how long you're on their phones, and that's about it.

While I'll admit, getting some basic computing knowledge is a good idea and will make a tech's job easier (not to mention your own life), even if you upfront admit that you know jack shit about a computer, it goes a long way. Don't try to fluff your ego up and make like you know what you're doing when you really don't. That'll just piss the tech off, and when they whomp-a-stomp on your ass (pending the tech knows what they're doing), it'll piss YOU off.

Just be honest, be polite, and if you don't like it.. Do that, too. The techs have the red tape we gotta jump through, too, so just be understanding of that. We'll be happy to ferry you to a disconnect if that's what you want--just put up with the rigamarole we have to do.

"Are you sure you want to disconnect your service? Maybe I could get you online." "No, I'm sure. I want cancellation." "Well, looking at the notes here, I can see that--" "Please, man. I don't want Verizon anymore. I appreciate it, but please. Transfer me."

That's all. No hostility. Save your anger for the bastards that are really shitting on you--and shitting on the people you're talking to, as well.

Ok Tech Support Jesus, my anger was directed toward those tech support folk who act like I'm unworthy of posting on the same page that they do, and toward the limp dicks in Verizon's executive boardroom. My big bitch is that I had to call tech support 15 times in a 48 hour period. I was polite the first 12 times I called. On the 13th call, I was getting a little edgy in my voice, but that's it. On the 14th call, I spoke with a tech support supervisor and asked him if it was routine for customers to have to spend more time dealing with tech support than to be online. The 15th time I called I was pissed -REALLY pissed- because immediately after I got more "assistance" from Verizon tech support, I was online -for one minute. Mind you, this was after I was on the phone with someone in India (or is that South Africa? I don't remember, although I remember thinking that it meant more unemployed Americans), FOR OVER AN HOUR. I called Verizon the next day, cancelled my Verizon dsl, and shipped the system back to Verizon via UPS. I don't blame the tech support people for it, although I have a problem with those who bitch about having to assist the customers who pay their salaries. As for management and Communication Workers of America, they can all go to hell.

i am about to c ancel VERIZON DSL. since 6/2/06, every time it rains, the DSL signal wipes out. often this is a ccompanied by a loss of telephone service on the land line onto which the DSL hangs if it is a particularly heavy rain storm. I have spent 7 hours over the past ten days talking to three tech reps and four supervisors. each time they open a trouble ticket and promise a repairman 'today.' but by the time the actualrepairman checks the line (24 hours later --) the sun has come out, the lines are dry and they cancel the ticket as DSL signal restored. Note that ALL of the phone lines outside the house were installed by VERIZON. No one else has loss of DSL and phone every time it rains. These morons at VERIZON keep telling me 'the problem is in your lines ' --well, yes , the phone LINES are outside the house , leading from YOUR telephone pole. ( note that it has never yet rained INSIDE my HOUSE. ) When it rains OUTSIDE my house , the DSL and phone service quit. after a few days of dry sunny weather , the lines dry out and the DSL magically comes back . So VERIZON is refusing to ever send a live service tech out to the house. We have had no reliable DSL since 6/2. It's time to switch to comcast...

can anyone give me an address to return the modem bc now i cancel verizon dsl. if you know the address plzz email, tyvm

my email address is shawnakathetopofthegame@yahoo.com. ty

hello rob, im hunting you now. it will be soon. silly east customer. smother. murder. chop.

Don't make threats you aren't man enough to back up, Nancy.

Hey Verizon Agent: Bring a body bag -and I don't mean for me.

Hey Verizon Agent: I didn't think so, little man.

hey man i am trying to get verizon dsl and F!!!! they told me two-three weeks ago that my service date would be soon and today it was supposed to be up well get this i now have to wait another 2-3 weeks for my dsl to be up and running!!!!!!!!!!!!!!!!!!!!!!!!! i am on freaken dial up right now and wanted to see if anyone else is having this problem. ANy ideas on what i can do to have them speed this up?

Omar, welcome to Verizon hell. Apparently there are a lot of people here who have committed the unpardonable sin of expecting reasonable service for good money.

I find that asking a customer service rep -politely- to speak with a supervisor is a good move. It means being able to speak with someone who is not only more knowledgeable about the service, it also means having the opportunity to talk with someone who has more time to discuss the issue. If the issue remains unresolved, asking politely again to speak with someone up the chain of command increases the probability for success regarding getting your service turned on faster.

As for me, I cancelled Verizon because I didn't like the quality of their service. But the method I just mentioned of going up the chain of command will work if you are persistent. I hope this helps.

Hey Verizon Agent: when you get finished changing your tampon, tell me again how you're going to "smother. murder. chop." me, you ignorant little asshole.

if your order is pending for 2-3 weeks and its been pushed back...ask for a supervisor...they generally have more info and can tell you why it might be held up

Damn It! If I read this before, I would not have ordered verizon DSL.
It worked just one day .The next day onwards "Problem connecting to the server"...Tech support waiting time 30 minutues ...then techy says some problem with the phone jack and transfered to local phone department another 30 mins... they say there is no fault with the phone..transfered to DSL ....I regret ...regret...

It's pretty sad when Verizon can't figure out how dsl works. A damning indictment, really.

These posts have helped me through my personal, still-ongoing DSL ordeal by providing me with laughter and the sense I am not alone in my struggle. As a teacher I also want to say your posts are well-written and convey a definite handle on the English Language...hurray!!! Not everyone is stupid!!!!

stephanie

I had DSL with MCI and was happy. MCI notified me that they are stopping to give DSL service as of 8/15/06. I ordered Verizon DSL on July 14 and was promised activation on the 26th. I received my kit with modem and stuff shortly after that. The 24th comes around and they disconnect me from my MCI DsL service. I was upset that I would not have DSL for 2 days now, but swallowed. The 26th comes around and I receive a email saying that my activation date has been pushed back to the 31st. I call and I am told that I am too close their central office and they have to upgrade my service, although I have no idea what that means, I accepted their excuse. The 31st comes around and there is that polite email that I have again been pushed back to the 3rd of July. I call and after speaking to a rep who knew nothing, asked to speak to a supervisor. I was told that there is a problem with the line and after pushing him to the wall to explain he said that MCI has not removed their line yet ( again I have no idea what that means). He did assure me that my line is eligible for DSL and that they are working on my line. The 3rd comes around and low and behold I receive another email saying that I have been pushed back to the 8th. I call and speak againg to some supervisor, he says that they are trying to find place for my line in their central office as they are fill to capacity. He claims that I will most probebly keep on receiving new dates and will in the end be denied service. This thing is so out of hand, I wish we can file some sort of class action law suit. They make oral contracts and then lie trough their nose all the way. Why would they offer servuce they cannot provide and why the run around, I doubt that they will even let me cancel even if I wish.

hey i no longer work for verizon, i quit, i got a better job and life is great, i just bought a 2007 eclipse spyder, bought a new home and life is great. ....and have you customers to thank.....you shit heads made me rich.....

Rob your a piece of shit you know that? whats ur e-mail addy? Give me that so i can find you in the system, then i'll fly up there in my vacation time and show you why the water runs red. " I didn't think so little man......" Fuck you. your a moron, get as pissed as you want at me but you cant escape the fact that your fucking stupid. What do you do for a living?? Seriously take a good look at your self. Where are you going?? Who really loves you?? Who is just using you?? Your probably some sick fuck who touches his daughters vagina in her sleep, burn in hell pedo.

Hey Verizon Tech No More,

since you're such a savvy and resourceful person, why not find me? You're such a fucking pussy, you know that? You're not going to fly here on your vacation time and you know it. You might issue threats to me, but we both know you're the kind of cunt who shits his pants whenever it comes down to a real conflict. You can posture yourself on the board all you want, and talk as tough as you want, but if you think you're going to "show me why the water runs red", my advice to you is to change your tampon and go back on your psychotropic medication.

Now that you've been bitch-slapped again, run off and tell your friends in NAMBLA how you were humiliated once again on the boards.

Verizon Tech No More: the only Eclips Spyder you'll ever have is the kind you put together with glue. hey, that's a good idea: maybe you can inhale the entire tube and do us all a favor when you drop dead as a result of sniffing that glue.

you're too stupid to have an Eclipse, much less a new house. You have ZERO maturity and ZERO brains.

you're way too easy, you little cunt.

Verizon tech support supervisor here.

I understand all of your complaints. verizon has the worst customer support that I have ever seen. I am almost ashamed to be working for the company. the only reason I am still there is because of a promotion & raise that I earned. but you guys are right. Verizon is a big comapny with many happy customers. but there is a percentage of customers that will get the "not so good supprt" that the company offers. as far as phone service, verizon is good. but when it comes to internet, we have many problems with taking care of our customers. from what I see, this is because of our offices not having the same agenda. our maintenance offices that send out techs to provision these lines does not properly send field techs out when thier scheduled. our provisioning offices take entirely too long to test lines, & customers are not properly credited when it comes to us taking the blame & paying customers money they have lost from trusting our word.

you guys are right. I cannot say anything on verizons behalf because I have been witnessing this bad business since I started working for them. They are always getting on me because sometimes I refuse to apologize for the shitty DSL service that verizon offers.

my advise is not to even mess with Verizon for youre internet needs. THIS IS COMING FROM A SUPERVISOR.

I spend day by day at work trying to correct the mistakes & troubles that verizon causes for thier DSL customers.

my advise for anyone who is a verizon DSL customer
having problems is to call tech support & immediately ask for a tech supervisor.

YOU WILL NOT GET THE ASSISTANCE YOU NEED FROM OUR FRONTLINE TECH AGENTS. THIER JOB IS TO TELL YOU WHAT YOU WANT TO HERE & GET YOU OFF THE PHONE AS FAST AS POSSIBLE.

if you guys can, stick with cable for internet.
internet on the phone line is problematic in itself. & having to deal with bad support when you have problems just make it worst.

hope I gave some of you closure on how you feel about verizon.

bottomline: our tech support sucks, we have only one callcenter with agents who actually know how to fix technical problems & the only ones who can really help you are us on the supervisor team(TSET). save youreself the aggravation,

ASK FOR A SUP.

I feel sorry for Verizon employees like Smash. When I rant about Verizon, Smash, I'm thankful that you don't take it personally. My rant is toward those individuals like "Verizon Tech no More", who issue vague threats of bodily harm just because someone expresses dissatisfaction with their arrogance. My rant is also directed toward those Verizon employees who hate their customers. One would think that doing so wouldn't be good for business. If I went to JCPenney to shop, and the sales associates began threatening me or insulting me, I'd take my business to their nearest competitor. I know what it's like to work with the public. Sometimes it's stressful. When I used to work for a department store years ago, nothing irritated me more than a customer who saw me stocking merchandise and putting price tags on it, and then ask me, "Do you work here"? I hated being asked that stupid question, and I hated the arrogance of some of the customers. I never, however, went out of my way to insult them or issue threats. "Verizon Tech No More" is a moron. He says he's going to "come up here" (on his vacation time, mind you) and "show (me) why the water runs red". Hello? Schizophrenia, anyone? I'd introduce his teeth to a brick wall before I'd let him assault me.

as for you "dumb canadians" and hiring "real americans" well i happen to be one of those "dumb canadian" tech support agents and can I just imform u all that we HAD american tech support centers, they sucked, they were ignorant to the customers and couldn't fix the problems so the contract was taken away from all of us. Just be glad that you get one of us "dumb canadians" because we are the only one's left that know how to do the jobs, you don't want to know where ELSE you will be getting when you call