Believe me the madness will continue even until you begin to question your own sanity. Communist plot? . . . I don't know, but they certainly have learned their business practices from them. Hang in there and never give up.

I just signed up for this about and hour ago. Will everyone who reads this site PLEASE pray for me so that I might not experience the DSL nightmare!

Exactly same thing happened to me.
Hell with verizon, I am going to get comcast.

Can you hear me now?

I just signed up for Verizon DSL this afernoon. I think I will cancel the service tomorrow. Another friend of mine also warned me against Verizon DSL.

I just made the switch to Comcast, and was told I could not receive a pro-rated bill this month after the fifteenth. Can we only divide by two Verizon?

Umm I have Verizon DSL and I have no problems with it.

Well i think all of you are a bunch or retards, because it is just a misunderstanding, and you can not blame verizon for some dumb bitches mistake, their service does suck, and i hate how they steal our connection speed, for webhosting, and then dsl is still so expensive, yes i do hate verizon, and their workers, or idiots in other words, but i need dsl and i am goin to get that, no matter what, so fuck it. By the way my verizon is about 2 blocks from my house if they piss me off i will go down there and personally beat the shit out of one of their employes, even if it is not the person im gonna be talkin to.

Hello !

I just happen to run across your site and HAHAHAHAHA !!!! I am a DSL rep !!!! And I can clarify many things !!!!

1- UNDER-TRAINED (I actually know more about the service than my supervisor, manager and call center director)

2- The local telephone offices are using different systems than the DSL department. (NO COMMUNICATION, which leads to confusion and misinformation)

3- When any internal department changes their process, we only get updated through email. No ONE-on-ONE training (again, explains the reason why one rep will say one thing, and the other will say another thing - because both have NOT BEEN TRAINED correctly !!!)

4- Employees are treated like shit, so expect to get shit back from them.

5- A sales rep will hang up on you once he realizes that the call does not pertain to a new order (they work on commisions)

6- Our feedback,... is a joke to management.

7- Management, doesn't exist. A few guys golfing and checking their bank accounts on-line (probably with a cable service...)

AND HERE LIE THE MOST IMPORTANT PIECE OF INFORMATION THAT WILL EXPLAIN EVERYTHING :

A rep is required to keep their calls under 7 minute average, otherwise, guess what ???

NO $$$$

any more questions, email me dioderecords@hotmail.com

lol i sign upfor the the online shit and i cant even upgrade or do anything..i want to cancel my dsl because it die last nite when i got home from work and i couldnt get it to work at allz..
beside the the rate i'm paying i could get cable..which would be way faster..anyways only shit i can do online is pay billz.. so wheni get home today i'm going to call them and cancel it..

How about yahoo DSL? The price seems out of site.

I called Verizon on my lunchbreak. They put me on hold. My whole hour was used up and I had to go back to work.

I never did get a person. And I just wanted to buy some service...?

To be honest, I don't think they really care about me.

I have had Verizon dsl and hated it every minute. I finally said enough is enough when I called for help and the lady said to me, "we expect people that call to know what there talking about." I asked to speak to the supervisor and she hung up on me. My son called for help and the guy says," we don't know if this is your fault or ours so we're not sending a tech out." Can you believe that! How do they expect to keep customers. I got Road runner today and they sent a tech out to install it, which Verizon sent the box and said I was on my own. The man couldn't have been nicer and even did some other stuff he didn't have to. I'm sold on Time Warner and I have had it 10 minutes! Now I have to find a way to contact Verizon to cancel the order without having to use all my lunch hour on the phone.
Good luck to anyone who has Verizon.

i ordered verizon dsl last week, the 21st of august. there were so pleased. they were gonna send me a modem and stuff. ater i got it, i figgered, all i haddaa do was plug it in and go. so i plugged it in, no go, i installed a different nic, still nothin. the next day i called. then i found out that it wouldnt be turned on till sept 21. so i wait. 5 days pass. (btw, in 2000, they told me that in the summer of 2004, there will be high speed here). i got an automated fone call today, aug 31, tellin me that service will not be availble in my area. i had a discussion about thier use of the werd availble. how availble ment, its availble, can use it right now. not in a month, whoever, i wnted, got he call. called the corp office, got stuck on hold for an hour. i love verizon. they also charge a 55 dollar returning coustomer fee! i liked em so much i jsut had to pay 55 dolalrs to be charge by them! i wish all companies could be this great!

btw, the number they dont wnt you to know, the corp number....1-800-483-7988

they love feedback and complaints, it helps them make thier service better, and as an added bonous, they get a good laff at it. i wish someone would fire bomg all the verizon office around here, destroy all them green boxes and tear down all the fone line shits. maybe then they would upgrade. in my area, thier still uing old 1960 switches, on old old old old copper lines. instead of replacing the line, they add 10 000 dollar filters. anyone have any good urls that show wy to strike back at verizon? ive tried wiping my ass with the check, doesnt seem to bother them.

the one who was offered a 7 yaer dream of hgh speed, onl to have it taken away,

tick

I had DSL for about 7months, It worked good and I didnt
have many complaints. (except for their resource sucking
software). I then moved to an area that would not have DSL service for a few months. So switched to CABLE. I went from
an average speed of 1.1MBs (DSL $29.95mo)to an awesome 2.8MBs (Cable $34.95mo). Thats almost twice the speed of a T-1 connection. Its well worth the extra 4 bucks.
You can test your speed at
http://www.bandwidthspeedtest.com
and then tell Verizon (and their shitty software) to F**K OFF.

On the day I installed Verizon DSL, it worked great. The next day it didn't work at all. I was told that my PC's system resources needed to be 80%. I can only get it to 50% free with nothing else running and the icon tray almost empty. I don't know what else I can do to free up system resources

I was thinking of switching to Verizon DSL to save $12.00 a month. Mostly because Comcast will not let me use phone line adapters to put internet in the kids rooms. (it works fine until they detect different ip addresses, then they block them) Comcast does not care how many times your connection is dropped or what kind of picture you get on your TV. All they care about is your check in the mail, however, There support has been adequate 75% of the time.

I feel your pains. I used to work for an outsourced division of verizon doing tech support. I quit because A. i'm transferring to another school B. I hate the company I was working for and C. Verizon Sucks. Our customers do get completely shafted sometimes. Whenever I hear someone say boy this service is great I'm usually tempted to say wait 5 days that'll change. If you want to have your service moved you might as well send the information through registered mail and have 2 lawyers sign the documentation cause that's the only way to even guarantee that the move will go smoothly and there's only a 60% chance of it going smoothly even with a registered letter signed by two lawyers. People are CONSTANTLY told they can have dsl in their area only to find out it's unavailable after a multi-month runabout. Orders are dropped for no reason, inaccurate, and improperly provisioned which means the ready date gets pushed back and pushed back and pushed back. Also the software used to install dsl is absolute pigshit. 1 out of every 100,000 customers are actually able to complete the install through the cd. the servers constantly lose people's passwords which means accounts get disabled after too many failed logon attempts even though the password hasn't changed. The tools I used to have to use to do my job were extremely inconsistent. sometimes it takes as long as 5 minutes to do something simple like reset someone's password or run a line test. Verizon gives so many people the runaround about their service that by the time they reach myself or one of the very few truly qualified techs they are either about to explode or happy they finally got in touch with someone who doesn't have cheese wiz for brains. My favorite calls are the ones where customers say they've called in a dozen times and been on the phone with different people for hours and I get them up and running in 15-20 minutes.

in terms of training, I was one of the few that made it through the training class and onto the floor. the training class started out with almost 40 and ended up with only 15 by the final day of training. and of those 15 only 8 passed the final exam. So yeah the training system is worthless because they expected you to be able to know how to know everything about dsl and all the necessary OS and software knowledge, use all the tools properly, and properly use the webphone software in two weeks. that is impossible because some of the people in the training class had limited computer knowledge going into the training class. I had been in Computer classes for the past three years so I was able to go through the classes without a hitch. We also learned about shit that had fuck-all to do with the actual job like the OSI model. I already knew about this since it had already been drilled into my head for the past three years so this was nap time for me. Well neither of the tests we had to take had a SINGLE question about the OSI model and not a single call I've taken has involved the OSI model. The time we spent learning about that would have been better suited to learning other aspects of the job. This place has lost almost as many people as they've hired in.

The hr department is a abortion that never happened. They don't know how to get people's schedules right. Those people can go fuck themselves with a garden hose.

fuck the company i worked for, fuck dsl, and above all other things to fuck FUCK VERIZON

Oh and MD here are a few ways to get your system resources up
1. Run a spyware scanner to eliminate potential resource hogs
2. Get rid of all programs you don't use anymore
3. Disable all unnecessary startup processes through MSConfig
4. Run Disk Defrag which makes accessing information on the hard drive easier because everything is stored contiguously instead of in scattered sections
5. Switch to another provider that doesn't have such a high free system resources requirement.

I've been through the hook-up problems, billing problems, tech blaming billing and billing blaming tech. Most annoying problem is I pay to go on line and if I stay somewhere besides an MSN site, I get kicked off. I dont know what I can do about it other than contact the morons at Verizon, oh yeah, try to .

MAILING ADDRESS FOR CEO OF VERIZON:

Ivan Seidenberg
CEO
Verizon Communications
1095 Avenue of the Americas, 36th Floor
New York, NY 10036

E-MAIL THE PRESIDENT OF VERIZON

If it still works, if you file a complaint at Planet Feedback it is e-mailed to the President of Verizon's "Appeals Office" where they are supposed to try and resolve your problem.

http://www.planetfeedback.com/consumer

Probably Useless Corporate Headquarters Phone Numbers Provided by Yahoo Financial

Phone: (212) 395-2121
Fax: (212) 921-2971

SPEAKING FROM EXPERIENCE, THE SINGLE MOST IMPORTANT THING YOU CAN DO IS TO WRITE TO THE CEO OF VERIZON OR TRY AND E-MAIL HIS OFFICE THROUGH PLANET FEEDBACK

I want to thank everyone who commented on this page. I had a big laugh and felt better after my HORRIBLE TIME WITH VERIZON KNOW NOTHING PEOPLE.

I had installed Verizon DSL in July 2004. I have had NOTHING but grief ever since. Constant lost connections, emails to Verizon unanswered, promised Tech repair service NEVER done. I took 3 separate days off from work to wait for this phantom Tech who would be here between 8Am and 5PM. Never showed, never called me. I called finally on the last "scheduled" one at 3pm asking WHEN he was coming and I wanted confirmation. I was told that I am in the books for repair today. Well, he never showed. I called the office asking,quite madly, as to what was going on. I was then told by the female tech that we dont do any repairs because we don't have enough people in our repair team. So I said' So what you're telling me is that NO ONE is EVER coming?"
Yes she said, no one will EVER come. Our departments don't communicate well."
So, they constantly, over the period of 6 months LIED to me about repairs and that they are aware of this problem and it is not "fixable". Since my DSL, I can not hear on my phone at all Static is horrible. I had to ask her to repeat things several times, "CAn you hear that static ?" i said.."Yes, its terrible..You should get that fixed"..I did NOT keep my cool at that point. I even finally, having had enough couldn't help myself and I cried because I became so angry and used improper language to the tech.

Sooooo, I don't think that I will keep this VERIZON crap service ANYMORE.
Thanks to all for the good laugh.

To see my website, Resources for Verizon DSL Victims, just click on my name here. It has the mailing address for the CEO and everything else you would like to know.

I agree 100 %. Verizon DSL indeed sucks. Unfortunately, I've had Verizon DSL for the past 2 years and it consistently drops out between 5pm and 10pm. Some weeks, my phone and DSL do not work at all. Verizon's reply? "Are you calling from the phone which does not work?"

How bad does Verizon suck? System worked great last night. Tonight? I haven't been able to connect at all.. for four hours. Unplugged, replugged, reset, cleaned DNS cache settings.. checked firewall... nada. You ask, how bad does it suck? I'm sending in this posting via a company laptop, using a neighbor's open COX BROADBAND CABLE MODEM wifi router... all while waiting for my paid DSL line to function.

When I do connect, it's not even at 300 baud. Yup. Not 300kbps. Baud. I had higher connectivity during college using unix mainframes and dumb terminals.

i just got off the phone with Verizon customer service again for like the 12th time in a month's time and it sucks. Not only does the company not care what you are having happen to you but they also have these subgroups in their customer service departments and they have no idea where to send you to fix your problem. Not even the people in the same subgroup tell you the same answer. I hope no one ever needs Verizon DSL and if you do pray to god that it always works and you never have to call them to help.

it is amazing to see posts ranging from 2002-2005 that show how verizon dsl service sucks. They could have at least improved a bit. Like many of the posts, I have been having trouble actually getting the damn service. I am pretty sure no one here even knows what a digital aml line is. Well for those who don't (and apparently about a dozen reps from every damn verizon department dont) it is when verizon installs a little plastic thing on the telephone pole which enables a pair of telephone wires to have two phone lines. Pretty freakin cool huh. it is unless you you want dsl service. After two weeks of calling Verizon and being bounced from department to department, i was told (in secret) that my lines were split and that is why dsl was not available in my area. So for those who were told by Verizon that they were "out of looP" that is complete bullshit. Ask them for the exact reason, and if they like you they may even tell you about their little magic plastic box that enables them to provide a dial tone in places where there are too many wires. As for my dsl order, I actually got my local dispatch office to come down and take me off this damn box, but only if i canceled one of my phone lines. the tech came and fixed the lines but now there is another problem. As someone mentioned earlier, dsl reps computer systems are different from local and buisnnes office computers, hence now i have to wait 2 weeks for the dsl system to show that i am availale for dsl. The lesson here is be persistent and dont take their answers seriously. they dont know what the hell they are talking about. (i was told i am out of the loop my CO is 2 block away, and they said I have fiber optic cable, which I most certainly do not (tech said so himself) I hope my story helps. If any one needs more info about these "secret" aml boxes, email me. I know more than any supervisor after my 3+week ongoing ordeal.

DSL Tech support people sucks!!!!
I've been using DSL for several years. It works great.
But wait till you have to move to a new location.
Apparently DSL people and telephone people are two different animals. They don't talk each other, they only blame each other and passing the buck around.
Reported the planned move on 1/28/05 for a moving date of 2/18/05. Due to the location being not ready by 2/18/05, changed to 2/25/05. But DSL was disconnected on 2/16/05. Phone lines were moved to a new location on 2/25/05. Called DSL people and they say I must have a dial tone at my new location before they can do anything. They said it scheduled for 3/1/05 for DSL be active. on 3/1/05 no DSL. Called DSL people on 3/1/05, they said the order is pending status. Called the very next day, it is still pending and there is nothing I can do. I screamed and yelled. I got an email saying teh DSL will be ready by 3/23/05.
Each time I call the tech support, each individual has given me a different reason for the delay. I had an impression they don't even know why it is being delayed and they don't want to admit their fxxx-up. Now another email saying that a brand new DSL line packages are soon to arrive. Who in the hell ordered that for me? I already have DSL modem. I can't wait till I get hit with a hefty bill. I am looking forwar to it. I am looking for a lawyer who can nail this idiots after compiling all the facts and records and conversations.

I have been on the hold for about 1.5 hours just trying to cancel...

First of all Verizon's technical assistance support sucks!!!
The voice system doesn't understand me, I keep getting placed in the dialup support instead of DSL support eventhough I say "D" "S" "L". Why can't they have the option of entering a number for their voice menu. Even though I'm calling for Verizon's MSN support I still have to wait for the DSL support to answer first, only, for them to transfer me to their MSN department. Why can't I go directly to the MSN support? I wonder who the hell sets up these voice menu systems??? Whoever it is they are CLUELESS!!! Supposedly we as Verizon DSL users are entitled to MSN Premium where MSN provides free virus protection called, VirusGuard. It would be nice if I could install it. I have been successfull in getting through to their MSN support department, only to have the support person, talk me through an entire reinstall of MSN, which took 15 minutes, however, he would not wait for my computer to reboot (which only take 2 minutes) to see if could install VirusGuard. I think he knew that VirusGuard still wouldn't work and that's why he wouldn't for my computer to reboot. Still can't get VirusGuard installed. Can't go to MSN directly, they won't help you. Stuck between a rock and a hard place.
Frustrated User...

yea, i ordered verizon dsl a few weeks ago. The service is "activated" but doesn't work despite all troubleshooting steps. I've even gone so far as to clip a plug off a telephone cord, and strip the wires to connect them to my phone box outside and plug the other end to the dslmodem to see if it works, but to no avail.

Are they lying about service being available to areas to make a quick sale?

Am I talking to someone in Cambodia when I call?

Would two tin cans and some floss be more reliable? I think so.

p.s. felix p. thanks. your post might have added a probable cause for service failure. A few years back I had a second line installed. (now gone) Maybe that "little box" is still there. ??!????

A couple of things about DSL.

When I recieved my "connect kit" which included the dsl modem,4 phone line filters a couple of manuals, it also included 3 cd's!

I thought about this for a minute or two....

what software is needed?

I was planning on formating and reinstalling windows on my computer anyway, so i installed the software...

As i suspected, it is mostly a lot of the providers shortcuts, changes your browsers homepage and all kinds of other crap like that.... INCLUDING a couple of adware pieces.
The software does register the modem automatically and fills in all the needed fields in the tcp/ip settings.

I took note of the settings, and where the modem linked to to get registered.

I formatted my computer, and when it came time to setup my dsl modem again, I did not insert any of those cd's.

I manually went to tcp/ip config, entered the settings.
I opened up browser, and entered the ip adress the modem went to get registered, and sure enough it went to a page that asked for username and password.
Entered those, clicked register, 2 seconds later it said complete and to reboot.

rebooted.

open browser, clicked on my google shortcut,
..and voila!.. it worked.

no spyware/adware,
No hijacked homepage settings.
No extra crap i dont want in my computer... which means LESS resources used up.

and.. one surprising thing... I did the speed test again and it was now faster!

So, assuming DSL technology in general works the same, don't bother installing the software that comes with it.

Check your user guide, there may be a "setting up manually" section near the back. Do this.

On the topic of system resources...

one big place to check is your startup folder...
delete or move all the shortcuts in there out.
..specially the little microsoft flag for MS office.
That is a retarded way to make it seem like your office is fast loading... it preloads a portion of office suite every time you start up the computer.... sacrificing performace of everything else.

the other big place to look.... bottom right corner of your screen...
each of those icons represents a PROGRAM that is running.
shut them down until you are left with antivirus,firewall, spysweeper,clock, and the little speaker icon.

everything else you can click on manually to startup.
a good example is real payer or msn chat....
..both those programs are hogs... but you dont use them 24/7..
turn off the "load on startup" in the preferences section of those programs.

how can i access my verizon email from any computer....at home i access my verizon.net email acct through outlook express....how can i view my email from anywhere....

Verizon..yes you don't need their software and can configure your own tcp/ip settings and connect fine. It saves you RAM, space and resources to do it this way, and uses very little memory to connect you. Just get your email through the web then, or configure Outlooke or OE. I've learned more about computers having to deal with what Verizon doesn't know, than I ever could by taking classes, I think.

The first thing that set me back was that you can't send out email under any other email address...and I had business email accounts. Their STMP settings block all other outgoing email addresses..which is funny because nobody else does this...just verizon. If I had earthlink, they'd let me send email through my verizon email address.

I got a westell wireless modem from verizon, and set up my computers for wireless. Worked ok for a few weeks, then it would allow only one of my computers to connect...disallowing access to even the hard wired ones. The error message said to call Verizon tech support....of course you can't get anyone who knows a thing. Reboot modem, reboot computers, same thing. So, I think it might be a line problem. Change all the lines...nothing. I change the lines on my computer (which can connect) and my husband's which can't, and it still won't allow his to connect. I change the ports, it still won't allow his to connect.

After much investigation, and changing modems, it soon became clear that verizon's wireless modem was intentionally now blocking all but one computer IP. Why in god's name would I want wireless if I couldn't use more than one computer to connect????

I hooked up their hard wire modem again, and all my hard computers can connect again, but I'm shit out of luck on PDA and laptop (both wireless.) Verizon is horribly proprietary, and well, just plain horrible. When we move next year, we're getting cable.

Moving Verizon DSL service is a nightmare. I moved in October 2001 to an apartment for 3 months while my house was being built. Well I couldn't bring my number with me that I had for 10 years because it was a different CO. Well I call the DSL department and tell them I am moving so they tell me I need to disconnect my service and get my new number and then call them 10 days after I get dial tone to setup DSL and then it will be up 2 weeks after that. I do all that and the DSL is up and running fine. Well when I think all is well, I get my bill and I am still paying for my OLD DSL service. I call the billing department and they say "no problem, we will remove the account and credit your account." Well the next month, same problem. Now, my house is finished so I go through the same procedure as before and lo and behold the next bill has THREE active DSL accounts!!! I am not paying the double and triple billing, so I am getting messages that they are going to turn off my phone, etc. After calling 10 times, yelling at many reps and talking to 3 supervisors, I finally get the issue resolved. At its peak, my phone bill was $850 past due. I moved again last year and luckily Verizon DSL is not availble where I live so I got Comcast and have not had a problem at all.

Have you had similar speed isues witgh Verizon DSL? Paying for 1.5 meg . . .receiving 300 kbs?
I am nterested in talking to people totaly fed up with Verizon DSL speed, or lack of.. I have some info to share (not trying to sell another service)

Sorry I didn'ty post my email:

AFlowerBarn@msn.com

I had verizon dsl at my previous home and it was good but then i moved. Two weeks before the move (mid Nov. 2005), I called to setup a new phone number for our new address. After the new number was ready, I was told that I had to wait the usual test/waiting period. It wasn't until Dec 19th 2005 that the activation was scheduled and then got push out to the 25th. Finally it was activated on January 6th (of this year). I got my dsl modem, multitech router and pc all setup and itching to play some UT or WOW but couldn't get a stable connection.

It is now Jan 25 and my dsl is still flakey. It isn't up for more than a few hours at most and when it's up, the performance sucks. Running speed test from CNET and other sites bring the connection down (my lan is fine but dsl modem can't maintain a connection).

Over the past few weeks:

I have made 8 support calls, had three line techs out to test every line imaginable, spoken to two (smoke blowing non-call returning) managers and purchased a new dsl modem after tech #3 said the problem had to be my modem because he got solid number and ideal noise levels from his tests inside my house. For line tech visit #4, I tried to get them to get a tech out between 8am - 10am and asked to be called when a tech was on his way. The phone support person said no problem which gave me a glimmer of hope. The I got a call from a manager and was told "we don't operate like that, we won't guarantee any more than a 4 hour window and you will not receive a call when a tech is on the way". Followed by "Your trouble ticket will be closed if the tech arrives and no one answers the door". I replied "that will force me to go elsewhere for internet access" and the manager replied "that is your choice". So, I relied "thanks for your help, you've made my decision much easier".

I worked in tech support early in my career for a number of years and I never closed a ticket until the problem was solved. All those tickets must make tracking a nightmare, provided they do.

I just called Comcast and am in the process of going cable and ditching both my verizon dsl and land line since i use my cell most of the time anyway. Verizon showed me they don't want my business so I will be nice and not force it on them any longer.

Verizon DSL service is clearly among the worst of the worst. It truly amazes me how a communications company fails to communicate on so many levels. On a bright note, after all the yelling and screaming, I am able to get some resolve after sending a complaint to the FCC. If it is legitimate and the complaints usually are, I wait for about 4-6 weeks and get a call from a compliance person (and sometimes a tech person) to get the issue resolved to my satisfaction. It is probably one of the few bureaucracies in the federal government that actually works. This method also works for the cell phone people and I will say that I am oh so happy to have made the change from AT&T/Cingular to T-Mobile. I realize the 4-6 week thing doesn't work in the heat of the moment, but it does give some comfort knowing you will get heard and the problem fixed eventually.

In reference to the comments about Verizon DSL.

To begin with, the 21 day wait is due to the fact that your home was beyond the "18,000" foot maximun distance from the central office, it is not Verizons fault.

If you are so impatient and you are so important that you HAVE to have service when you WANT, then, you do NOT deserve to have the service.

People like you are the WORST customers in the world, and THINK that everything has to be the way THEY want it to be.

If you had patients, and acted human, you would see that Verizon has a dial-up service that is available and it could be used untill you were able to recieve DSL.

Quit complaining, theres no excuse, you just think that you are someone so special that everything has to revolve around you.

Poor poor people, packing to move, this si NOT Verizons problem.

Bottom line is, you are NOT so special that Verizon has to stop doing what they are doing and immediatly adhere to your commands, If I were a technician supporting you, I would hang-up on you.

I can see that you are a complainer and see that if you changed you would find more happiness and wouldent be so uptight.

I have never had any severe problems with my Verizon DSL or the phone line itself. When I first began with the service, I recieved my modem BEFORE the projected arrival date and my service was activated BEFORE the date given in my confirmation email which was awesome. As for the speed, I have no complaints.

The DSL has been far more reliable then Adelphia's Cable on my area. The cable maybe faster but, Adelphia likes to jerk you around while you wonder when your connection will be back up and/or when your email account will be working normally again. They have possibly some of the worst customer service I've ever experienced. And they are more expensive to boot! Thanks for nothing, Adelphia.

I had Verizon dsl for two days. During that time I was on the net for about three hours and on the phone with tech support for about five hours. I've cancelled my Verizon dsl; tech support keeps giving me the runaround and making false apologies. I'm back to dialup, which is TOTALLY more reliable than Verizon dsl! Verizon, YOU SUCK.

Verizon DSL is by far the worst service I have ever dealt with. In fact, the first thing I did when I got Comcast internet (which took me about 5 minutes to install, in comparison to the 3 weeks+ that Verizon told me) was to google f*** verizon, which brought me to this site. On one hand it's upsetting to see so many people are having the same issues, but I'm glad to see people are trying to get the word out.

I can't begin to describe how frustrated I was with their phone help. First, about 10 reps couldn't understand that I wanted the dry-loop (internet only, no phone line) service, even though I was told it was available in my area. Then they always asked for my phone number, which I didn't have b/c I only wanted internet service. Long story short, I had an appt. for a verizon tech to come out today to fix it, for which he/she never showed up. In the interim, I drove to comcast, bought their self installation kit, and now I'm writing to you.

This story doesn't begin to describe how bad/misleading/unprofessional verizon service is. I guess you get what you pay for. Verizon was supposed to be 1/2 the price of comcast, but now I am more than willing to pay for the comcast.

Hope you all don't have to go through what I did, but keep the word out there. Good luck.

Hum, I've been a user of ntelos service for about ten years, talk about shocked when Verizon's DSL won't run unless you "allow" Verizon to put plug-in's into your browser. All I want is a pipe to the internet, I never asked for this "intimate" relationship. If someone knows a way to keep the connection alive and remove the big V from my right corner broswer logo (i miss that turning globe), please let me know. Also, after I installed this "relationship" I now get a DL error. Thanks Verizon, "can you hear me?". Also in the terms and conditions it states that Verizon has ACCESS to one's profile but it never states how much access.... to the dslam? to the dsl router? to MY MACHINE? I feel I am in USSR. Good Grief. I am an objectivist, mutual CONSENT for mutual benefit. In this case, I think Verizon is getting more from me than me from them...now that sucks!

I will have to say this, my dsl was up and running BEFORE the projected date. I recieved my modem at my new address BEFORE I was moved in. The installation was flawless. However, when using the set up cd, it did not clear my previous network settings (ntelos and it's assigned dns sever numbers)of that I am sure is a huge flaw. During the process, I had all things for a "go" but the Verizon "new accounts server" would not connect to the already "up and running" DSL line, that is when I decided to recheck the network settings and cleared the dns numbers, etc. Okay Verizon, your engineering dept and marketing dept need to be disciplined for such an error that a novice techie would discover. Hint: remove your "yes" men and implement "men of ablity".

Just adding my experience. You do NOT need to install any software from their CD to activate your account. Verizon's "software" actually adds a toolbar to IE and who knows what else to your PC. I don't want all that garbage on my PC. You can get them to activate your account right over the phone, and they can guide you through getting in to the router to enter in your username & password and you'll be up and running. Or even easier, just say you have a Macintosh and they'll be forced to activate over the phone without their crappy "software".

Had Verizon phone/dsl@old address, moved and transferred both wks before move, moved to new house on 2/28/06 phone worked, no dsl for almost 1 month, had to call everyday, sometimes on phone over 1hr each day......jump to 9/06..called Verizon to have phone plan switched from business back to residential as i sold biz....they said they had to shut my dsl for 2-3days, ok can live with that, NOT, my phone was off for 5 days and my dsl was still not turned back on 3wks later, everyday that i would call would be run around with biz dept telling me i had to speak to residential dept, and them telling me there was no such order yet and biz had to release info and no lie, back and forth for 2-3 hrs a day for 3wks with no resolve and no dsl(after being a dsl customer for over 3yrs)....finally, to the point of tears and now losing my cool, which i never do, i cancelled them, told them i called Comcast and they were coming next day, Verizon was willing to give me free service for a period of time, i told them NO THANKS......comcast came next day and here I am, happy! Can't wait for Comcast phone service in my area will switch immediately.......i seriously cannot believe how Verizon customer service can be so incompetant, it was beyond ridiculous what i had to go through for 1 month straight

Also, if anyone knows, do I need to remove any programs that may be left on computer from dsl, and if so which? Thank you.