I can't believe you used the "s" word. I thought I brought you up better. Don't try to put a happy face on it tell it like it is . . . their customer service is crap.

I agree that iRiver has a very poor customer service team. I just wish I had done more research before I went out and spent an arm and a leg on this player. Can we do anything though? I wonder if there is a way that we can get our money back. Basically, I downloaded all my music from Napster as advised by a salesperson at Best Buy when I bought the player, and now the player won't play the music. I am just as livid as you are Scott, but if you have any infomration on how we can beat these guys, please pass it on.

Thanks.

I had the same exact problem and they sent an email saying to sign up for an eBox account, my only concern was they didnt specify where the hell the dam eBox link is on any of their sites, i cant find it anywhere and im so ****ing pissed.

I think this sums it all up:
http://www.despair.com/ap24x30prin.html

I too had the same problem eccept i bought my h10 through iriver.com. Big mistake because they don't return anything unless you put a gun up to there head. I called and was put on holld for 45 minutes until he picked up and i was suprized because ussually i get a home answering machine. He emailed me the emails about the ebox. I was given a login and password on the email because i bought my h10 from them. When i asked him where i would use the login and password he told me to follow the directions and then literally, hung up right after saying that.

I had a nightmare with iRiver's Tech Support/Customer Service, too. When my battery died, I returned the piece of crap to them, and they shipped me back the same piece of crap--still broken. All they did was wipe all of my music off of it. Now when I call them, I get 1. Attitude and 2. the runaround. DON'T EVER BUY IRIVER!

I had the same problem . Yesterday I called iRiver got a fast connection told my problem to a young lady on custumer service give the model and serial number got an OK for an exchange in email filled out the address on it told them I am in Hungary bought the unit in the USA. I shipped the unit back to them today, maybe get a new one next week I hope see whats happens.
1/19/2006. I will post it.

I got a good and fast service. Monday on the 19th I have recived a new unit from iRiver and my wife just loves it. It toke only 10 days from Hungary to California back and fort. Nothing to complain from my side. Thank You.

Correction: I send it on January the 19th and recived it Monday the 30th of January. And its working fine.

Too bad I got an iriver... this thing is terrible. And I've had nothing but trouble with their customer service. I email them asking to return it, they respond every freaking time with a step by step process on how to reformat it. But I keep telling that that my computer isn't reccognizing it, and that I can't reformat it.

I had my Iriver PMC 120 only 4 months ago. It kept freezing repeatedly and I had to reset it each time, and when i do so, I would loose all music stored in there, until it finally died completely. I had to call the company where I bought it from as I have an extended service warranty. But they referred me to IRiver since I am still within the factory warrantee period. I spoke to the first representative who asked me several questions, then promised i will receive a box in the mail so i can send the product in. After two weeks, I called just to check since I did not see anything in the mail. This time the representative asked for my email address, and I had to spell it to him very carefully. He promised that I will receive an email within 5 minutes detailing everything that I should do. A day passed, nothing...A week, nothing...two weeks I called again, this time the representative made me spell the email address again carefully, and he said the problem was only because they got it wrong the first time....I almost choked. Then he promised 5 minutes email again....I checked, i got an email alright, but nothing there said anything about the repairs of my freaking player...
My experience with this shit is too annoying...I hope someone freaking report their ass to the better business bureau. Im just gonna put this shit anway until the manufacturer's warrantee expires, then i'd see what i can do with the extended warrantee.
If only I could get my money back, that would even be freaking better.

Really?? I've only had great experiences with iRiver CS... I'm usually on hold for like max 10 minutes... I've returned my mp3 player twice already without a problem...