Remember though that there is a definite difference between the store and the salesman. I was a salesman in an electronics store for about three and while the store I worked for was fine I was the worst salesman ever. Rude, inattentive, annoyed, and wishing that I was anywhere but there. As for the argument that the store decides the employment policy, remember that there is a definite inertia involved in getting people employed: it's difficult to train a person in a specialized field and it's a pain to fire an employee and then try to find a decent replacement. Thus stores sometimes keep less-than-ideal salespeople even though management is aware of the situation. In any case, you will usually be better served by a locally-owned store then a large chain simply because management is closer to employees.

And please remember that working with the public is an absolute pain in the ***. Most people are idiots. Seriously. It sounds clich� but the second a person sets a foot in a store their IQ must drop at least 20 points. People will ask stupid questions and then not listen to your answers; they will do everything they can to make your life a living hell. So give salespeople a break and smile ;)

What impresses the heck out of me with Men's Wearhouse is their consistency - I have to wear a suit to work, so I wind up in there every few months. It's the same good experience every time.

I agree with your Mens Wearhouse evaluation. I haven't shopped anywhere else for suits since 1999 when I had my first experience there. I'm able to walk in there and say "i need a new shirt, probably something in charcoal or grey" and usually have 3 employees picking out ties that go with it. I walk out of there with an ensemble I wouldn't have been able to pick on my own, feeling like I was just treated like royalty.

And *that* is the essence of "above and beyond" customer service. I'm willing to pay a little extra for that!

NEVER NEVER EVER go to Men's Warehouse if you need a suit alteration - unless you bought that suit from them. Otherwise, they will treat you with contempt, and apologetically send you on your way - furious over how long you've wasted there and without the alteration you came for in the first place. Try K&G or your local tailor instead.

Apparently, its more important to them to sell their goods rather than help you with other services they claim to render.
If you're there to buy, they will do their best for you...but they forget that those other services (like alteration) also add to the overall customer satisfaction.

That's exactly the opposite of my husband's alteration experience. He walked in, asked someone to show him where to go, was escorted back to the area he needed to find. Meanwhile, his salesperson spotted him (!) and walked over, shook his hand, asked if everything was alright, and chatted with him until the alterations clerk was ready for him.

Thank you for all of your comments, as a Men's Wearhouse Store Manager I can understand some of the frustrations that some folks have with our alterations. But remember, when you need things tailored, waiting until the last minute usually results in two things, a rush job, or no alterations, would you want your plumber rushing through a job at your home, that's how serious we take our work. Fail to plan or plan to fail. Those of you with positive experiences, I can assure you that you far outnumber the negative experiences. It is definately a pleasure working for the Men's Wearhouse, every day!

Well, I'm sure we can all agree from this forum that Men's Warehouse is a great store. So, I had a bad experience at the Burlington-Massachusetts Men's Warehouse store. I might just give another branch a shot, but if you plan on going to the Burlington-MA branch, I'll have to ask you to tread softly.

I agree that Men's Warehouse has good service, but before you think too much of it, think about why the service is so good, it is obvious to me that the salespeople work on commission. They have very good instructions and do a very good job, but personally, I think that, to a degree, the service they give is… for lack of a better word, pushy. They are constantly trying to sell you something more. In many cases I would rather just wander around the store for a while to find what I like and then ask for help, but that’s just me.

Had a bad experience yesterday at the Men's Wearhouse... tux fitting for a wedding. Had never been to a MW store before, so wasn't sure what to expect. Usually go to Jos. A. Bank or Brooks Bros., or tailor shop. First guy there was pleasant and professional, but then he turned us over to this condescending young guy who rushed me through a fitting, never smiled or made eye contact, acted like a high-speed robot, or maybe on something? Wife asked what the tuxes looked like, he punched up some info. on his computer, then as we looked on, told us to back away and give him some room! Then said don't worry, he was NOT going to measure my inseam (whatever). At the checkout, he quickly rattled off all the rules regarding tux rental. When I would say, "Yes, I understand" all he would say was "NEAT!" Condescending jerk. I understand very well that customers can try your patience, but maybe this guy needs a new line of work. I won't go there again.

I totally agree with all the positive comments about Men's Warehouse. I had never shopped there before yesterday. My son (who happens to work at a Best Buy and understands how some salesman can be) and I were shopping for a suit for his Homecoming Dance. We had been to another store and the salesman was personable and polite..very nice. But, when we went to Men's Warehouse our salesman, Kelvyn was excellent. Extremely polite, introducing himself, getting both our names and listening to what my son invisioned. His own appearance was so "put together" you knew he had an excellent sense of style. My son is small (thin) and Kelvyn was honest about what he could and couldn't do for us. He was a master at finding just the suite and accessories to not only make my son look but feel good about his suit for the big evening. He made sure we had everything we needed but wasn't pushy at all! As impressed as we both were with Kelvyn the rest of the staff was just as friendly and warm with us. While the suit and accessories we had seen at the other store were cheaper in price we were happy to spend a little extra to get a better product and better service. We will definitely shop at the Manassas, VA Men's Warehouse again!

I recently purchased a suit at your Broadway, Oakland store. What a pleasure to be served by a great saleman. I hate to shop for clothes and while I am retired and wore a suit every day when I worked, it's been a while since I puchased any formal clothes. Going to the Oakland store was real pleasure and I must say, I look like a model in my new suit.

George: You didn't do good with my father in law, he was outraged, disappointed by the I don't care service he got. He had to walk out, because nobody wanted to serve him???
He lives in wayne, nj, & went to the nearest store..that person or person's should be fired. How dare you get on TV & say how great you are, when this 70 year old man, ready to spend, was so disappointed by being ignored her walked out.
Shame on you and your staff!

I agree that MW is awesome, I will only use them when getting a suit. I see so many people that have spent lots of cash on cheaper suits to save a few bucks and look like a bag of rags, and the suit is trashed in a few years due to shoddy craftsmanship. Going to MW you get something that will last you a long time, is made very well, and they take care of the suits you buy, truly a deal in the long run.
I was once also a Best Buy salesperson, and I don't shop there after working for them. Most all the sales people could care less if you bought a single thing, in fact they don't even want you there. And then the managers are all gung-ho to pressure the sales people (at least the store I worked at on Randall Road Batavia IL) that it gets really irritating. For a non-commission job at a store where your supposed to stock the items and help people find their purchases, this stores management was all about pressure sales. Which I understand there are all about making a profit but when a manager says" when someone comes in and buys a Xbox, they had better have at least 2 games, a memory card, and an extra controller. Or your getting written up" somethings wrong. Or sell at least 3 DVD's per person, you cant force someone to buy if they don't have the cash. Or my favorite was the contest between stores to sell the most CD's,DVD's, and video game stuff in a 2 month period.The winner (get this) wins a trip for the department manager (and only him) to go to Los Angeles CA for a week to "discuss how we can make Best Buy a better place to work" when in reality you know they are doing anything but that. I hate Best Buy with a passion, and if I need a dvd set I hit Ebay, chances are I'll find it new for less including shipping. Screw Best Buy!

I went to the Mens Warehouse in Allentown PA for the first time to look for a sport coat. I was approached by a well mannered salesman "FRED". Freds appearance wasn't only professional, but looking at how he carried himself and wore his suit, convinced me that he was my salesman. I am odly shaped and he took the time to measure me all over and helped me, jacket after jacket tirelessly until I was satisfied. I was so satisfied I bought 2 sport coats, a double breasted suit and a casmere topcoat. I received a $50.00 certificate for my next purchase. Their taylor "Peter" took time to come out and make sure I was pleased with the fit by making alterations for me. I will never shop anywhere else for a suit in the future. The quality of their clothes is distinct and exceptional as soon as you see them.

The Men's Warehouse was unbelievable. The guy measured me and treated me like a Prince.

From the coat to the pants to a shirt and tie!

He picked out a perfect outfit for a very important job interview I have.

I am now very confident with my suit, think i look immaculate, and had a pleasure shopping at the store.

They MW credit card gives you 5% savings and $50 back for every 500 you spend at the store.

After going to Macy's to try at look at the suits and being left alone in a poorly lit area to make important decisions, I quickly went back to the MW to complete my transaction.

By far the best shopping experience I have ever had in my life. Even though the sales man was working on comission doesn't bother me one bit. I would rather he get some cash for his hard work then just a lousy hourly pay.

He did a outstanding job in giving me the perfect suit I can wear for many occasions into the future.

I don't think I will ever buy a suit form anywhere else in my entire life. He measured my arms, waist, neck gave me advice about suits I have never heard off. Advice about colors, buttons, 2 button suits, 3 button suits, belts, shoes, the works.

I am now confident I am dressed the best I can be and would recomment MW for anyone who is looking to buy a suit.

Long live MW!

Thanks for letting others know how crappy Best Buy service is. When I bought my Portable DVD player, my salesman left me standing to find the cords to attach to a sound system.by myself. Which I now know really meant do not but that brand of Player, (insignia) it is a piece of crap now that I own it. But when I asked another clerk for help he grunted and pointed in a general direction. The big insult is when they figure they got you trapped and when you get to the registers they never have enough cashiers on duty. I now avoid at all cost a trip to best buy.

I've had much the same experience at many Mens Warehouse locations. I bought a few suits but actually prefer the selection of mens sweaters and tops and have received the same excellent service when shopping in the non-suit areas.

DEALING WITH WARE WAREHOUSE HAS NOT BE A VERY PLEASURABLE EXPERIENCE. WHEN MY STATEMENT ARRIVED IN THE MAIL SOMTIME LATE NOV 2005 REQUESTIG PAYMENT OF $650.20. I IMMEDIATLEY SENT MY CHECK IN THE AMOUNT OF $650.20, BUT THE PEOPLE IN THE BOOKKEEING DEPT PUT THE CHECK THRU FOR $650.00 LEAVING A BALANCE OF .$20 (20 CENTS).

SINCE THAT TIME I HAVE BEEN DUNNED B A CREDIT AGENCY IN TEXAS FOR THE 20 CENTS, WHICH HAS SINCE GROWN TO $204.

EACH MORNING I GET A PHONE CALL FROM A SPANISH SPEAING PERSON, WHO HARDLY CAN SPEAK MY NAME, SO I JUST HANG UP ON THEM. THIS HAS BEEEN GOING ON FOR APPROX 3 0R 4 WEEKS.

IT IS PRETTY SAD WHN A COMPANY LIKE MENS WAREHOUSE CAN BE S0 CHEAP TO HIRE A COLLECTION
AGENCY TO COLLECT TWENTY CENTS.

ASIDE FROM THIS I HAD T0 MAKE 5 TRIPS TO THE STORE TO TRY TO GET A FAIR FITTING, SO I HAD TO GO TO A LOCAL TAILOR TO GET MY $650 SUIT PROPERLY FITTED.